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Dji Care Refresh(I can't buy it!) SOLVED
2496 32 2017-4-12
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Mpampis
lvl.3
Flight distance : 51680 ft

Germany
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I just bought my Mavic pro and tried to purchase the Care Refresh but I can't !!!!!
Im getting this message when I'm trying to buy the Care Refresh!!
I didn't activate or register the drone yet!

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2017-4-12
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LostMyMavic
lvl.3
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United States
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i think you have to buy it within 48 hours of purchasing your drone
2017-4-12
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Mpampis
lvl.3
Flight distance : 51680 ft

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LostMyMavic Posted at 2017-4-12 10:04
i think you have to buy it within 48 hours of purchasing your drone

I thought, it is 48h after activate the drone.
2017-4-12
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LostMyMavic
lvl.3
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i was under the impression that it was 48 hours after purchase, but i could be wrong.
2017-4-12
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LostMyMavic
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LostMyMavic Posted at 2017-4-12 10:13
i was under the impression that it was 48 hours after purchase, but i could be wrong.

oops. looks like i was. PM DJI-Ken or DJI- Thor. they should be able to tell you whats up or fix the problem
2017-4-12
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FrequentFlyer
Second Officer
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LostMyMavic Posted at 2017-4-12 10:14
oops. looks like i was. PM DJI-Ken or DJI- Thor. they should be able to tell you whats up or fix the problem

You can contact djicare@dji.com and they will be able to help you place your order.
2017-4-12
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Mpampis
lvl.3
Flight distance : 51680 ft

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FrequentFlyer Posted at 2017-4-12 10:14
You can contact  and they will be able to help you place your order.

I just did it. Now I'm waiting but I'm not gonna activate my Mavic until I here some news from them
2017-4-12
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DJI-Ken
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Mpampis Posted at 2017-4-12 10:56
I just did it. Now I'm waiting but I'm not gonna activate my Mavic until I here some news from them

DJI care will get back to you shortly and they should be able to get you going.
2017-4-12
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DJI-Ken
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Mpampis Posted at 2017-4-12 10:07
I thought, it is 48h after activate the drone.

Correct, 48hrs after activation.
2017-4-12
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DJI-Ken
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LostMyMavic Posted at 2017-4-12 10:13
i was under the impression that it was 48 hours after purchase, but i could be wrong.

It's after activation, not purchase.
2017-4-12
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Mpampis
lvl.3
Flight distance : 51680 ft

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DJI-Ken Posted at 2017-4-12 11:08
DJI care will get back to you shortly and they should be able to get you going.

I just get an answer and they told me that I have to activate the Mavic first in order to purchase the Care Refresh.
2017-4-12
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DJI-Ken
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Mpampis Posted at 2017-4-12 11:52
I just get an answer and they told me that I have to activate the Mavic first in order to purchase the Care Refresh.

Have you tried this link? https://store.dji.com/product/dj ... gltMCFRRqfgodOE4EgA

Your first post screenshot said the Mavic has been activated over 48hrs so that's why I said to contact djicare@dji.com


2017-4-12
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Mpampis
lvl.3
Flight distance : 51680 ft

Germany
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DJI-Ken Posted at 2017-4-12 12:21
Have you tried this link? https://store.dji.com/product/dji-care-refresh-mavic-pro?set_country=us&gclid=CK2K0tygltMCFRRqfgodOE4EgA

Your first post screenshot said the Mavic has been activated over 48hrs so that's why I said to contact

Yes I tried it but I'm geting the same msg. From the dji care support they told me that the S/N of the Mavic hasn't be activated and I have to activate my drone first.
2017-4-12
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DJI-Ken
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Mpampis Posted at 2017-4-12 12:56
Yes I tried it but I'm geting the same msg. From the dji care support they told me that the S/N of the Mavic hasn't be activated and I have to activate my drone first.

OK, if that's what they told you then activate the aircraft and then here's the link to activate the Refresh.
http://store.dji.com/dji_care_infos/active
2017-4-12
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DJI Mindy
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Mpampis Posted at 2017-4-12 12:56
Yes I tried it but I'm geting the same msg. From the dji care support they told me that the S/N of the Mavic hasn't be activated and I have to activate my drone first.

Could you please PM me with the aircraft SN?
I will help to check on it at the same time.
2017-4-12
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Mpampis
lvl.3
Flight distance : 51680 ft

Germany
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DJI-Ken Posted at 2017-4-12 13:49
OK, if that's what they told you then activate the aircraft and then here's the link to activate the Refresh.
http://store.dji.com/dji_care_infos/active

But I have first to buy the care refresh or not?
Step by step and tell me if I'm wrong.
Activate the Drone.
Register the Drone.
Buy the dji care fresh.
Activate the care refresh.
2017-4-13
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DJI-Ken
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Mpampis Posted at 2017-4-13 09:10
But I have first to buy the care refresh or not?
Step by step and tell me if I'm wrong.
Activate the Drone.

Usually you buy the Refresh then activate the aircraft then Refresh.
But if you activate the aircraft first then you have 48 hours to activate the Refresh.
Again, do what they told you to do since they are DJI Care, I'm here for technical support on DJI aircraft.
I was questioning because of the screenshot you posted said aircraft has already been activated for over 48 hours, but if it hasn't then you need to have djicare@dji.com assist you.
2017-4-13
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Mpampis
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DJI-Ken Posted at 2017-4-13 09:14
Usually you buy the Refresh then activate the aircraft then Refresh.
But if you activate the aircraft first then you have 48 hours to activate the Refresh.
Again, do what they told you to do since they are DJI Care, I'm here for technical support on DJI aircraft.

Yes I know, I've send yesterday an E-mail and they told that:
"You have reached DJI Care Customer Support.

Upon checking the serial number of your unit, it's not yet activated the reason why you receive that error message.

Please give a try to activate the unit first then redo the process of purchasing the plan."
2017-4-13
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DJI-Ken
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Mpampis Posted at 2017-4-13 09:17
Yes I know, I've send yesterday an E-mail and they told that:
"You have reached DJI Care Customer Support.

OK, so do what they have suggested.
2017-4-13
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JimmyC
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I bought a second Mavic (should arrive today) used. Seller says it has DJI care refresh good to January 2018. How do I check to see if the Mavic has it and how do I register it to me. Thanks Jimmy
2017-4-13
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mmee
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DJI-Ken Posted at 2017-4-13 09:20
OK, so do what they have suggested.

Hey Ken, I finally got the tracking number today for my replaced Mavic and I'm wondering if it is possible to move the activation date of my care refresh to reflect the number of days that I did not have use of my Mavic. I think that would be fair considering the circumstances.
2017-4-13
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mmee
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Mpampis Posted at 2017-4-13 09:10
But I have first to buy the care refresh or not?
Step by step and tell me if I'm wrong.
Activate the Drone.

Have you activated your drone?
If yes then email the email that DJI Ken provide
If no then activate it and try again to activate care refresh.

Doesn't matter when you purchase care refresh you just activate it within 48 hours of activating your drone.
2017-4-13
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Mpampis
lvl.3
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Germany
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DJI-Ken Posted at 2017-4-13 09:20
OK, so do what they have suggested.

I just activate my drone and done all the new updates. I tried to purchase the Care Refresh but I can't!  Any ideas? Should I register the Mavic too if yes how?
Thanks in advance.
2017-4-14
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DJI-Ken
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Mpampis Posted at 2017-4-14 02:56
I just activate my drone and done all the new updates. I tried to purchase the Care Refresh but I can't!  Any ideas? Should I register the Mavic too if yes how?
Thanks in advance.

I don't know why you cannot purchase it. You don't need to register the Mavic to purchase Refresh. You've activated the aircraft so you should be able to purchase.
Please email djicare@dji.com and they can take care of it for you.
2017-4-14
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DJI-Ken
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mmee Posted at 2017-4-13 14:03
Hey Ken, I finally got the tracking number today for my replaced Mavic and I'm wondering if it is possible to move the activation date of my care refresh to reflect the number of days that I did not have use of my Mavic. I think that would be fair considering the circumstances.

You would need to email djicare@dji.co and inquire with them.
2017-4-14
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mmee
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DJI-Ken Posted at 2017-4-14 06:34
You would need to email  and inquire with them.

Thanks Ken! I received my Mavic today. I will email them.
2017-4-14
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Mpampis
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Thanks for the help! Problem solved!
2017-4-14
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DJI-Ken
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mmee Posted at 2017-4-14 11:45
Thanks Ken! I received my Mavic today. I will email them.

Sounds good.
2017-4-14
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DJI-Ken
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Mpampis Posted at 2017-4-14 11:54
Thanks for the help! Problem solved!

Great, thanks for posting.
2017-4-14
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ArtistFirst
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I'm amazed at all the discussion before "activate it and then you'll be able at buy it". Otherwise it can sit in a store for 5 moths.
2017-4-14
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laceyboy
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I don't see a logic here. Why we have to activate/register AC first before we can buy Care Refresh.
I thought it should be simple. Customers enter S/N, if it is NOT in the system, then Care Refresh order should be processed. Otherwise if it is in the system, check if it passes 48 hours. If it's not, then process the order.
From this case, I would think OP's AC (mainboard) was previously in a warranty or care refresh replacement since there were many people asking about new S/N and care refresh after receive replacement.
2017-4-14
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Mpampis
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laceyboy Posted at 2017-4-14 17:15
I don't see a logic here. Why we have to activate/register AC first before we can buy Care Refresh.
I thought it should be simple. Customers enter S/N, if it is NOT in the system, then Care Refresh order should be processed. Otherwise if it is in the system, check if it passes 48 hours. If it's not, then process the order.
From this case, I would think OP's AC (mainboard) was previously in a warranty or care refresh replacement since there were many people asking about new S/N and care refresh after receive replacement.

The AC was new! I just opened the box and then wanted to buy the Care Refresh. The Care Refresh support told me that the S/N from AC wasn't on the system(not activate) and I had first to activate it and then try to buy the C-R.
But to be honest with only 5 mails the problem was solved!
2017-4-15
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Mpampis
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Flight distance : 51680 ft

Germany
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Now that I successfully bought the CR I want to fly my Mavic but It's raining the whole day
2017-4-15
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