Hello,
Like many users right after the purchase I had blurry on my image on one side ...
I returned my mavic to DJI since soon 3 weeks
For a week now, I have  an exchange agreement. All that remains is to ship a new mavic. I find it's a long time for a simple sending. Thank you for informations and your help...

There might be backlog for the replacement.
What's your case number? I can help to escalate the case for you.

M'y case is  CAS-522268-H4W2Q8 , thank you for your help...

Marzi Posted at 2017-4-13 00:41
M'y case is  CAS-522268-H4W2Q8 , thank you for your help...

Thanks for your reply. I have escalated the case for you and we will keep you updated as soon as possible.
If you have any further query, please feel free to let me know.
Please click "Reply" button so I can see you are responding to me.

DJI Mindy Posted at 2017-4-13 02:57
Thanks for your reply. I have escalated the case for you and we will keep you updated as soon as possible.
If you have any further query, please feel free to let me know.
Please click "Reply" button so I can see you are responding to me.

Thank you for you help !
According to you when can i expect the shipping ?
Why is it so long? In an email one week ago I was told 24-48h before shipping ...

The first delivery of mavic was very good. Since the beginning of the year we see many feedback on product quality problems, especially on the camera ... Are the production problems now settled?

Marzi Posted at 2017-4-13 04:15
Thank you for you help !
According to you when can i expect the shipping ?
Why is it so long? In an email one week ago I was told 24-48h before shipping ...

I have checked your case and our support team have contacted you to explain the delay.
We will help to get it solved as soon as possible.