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Why i am not getting a receipt for my drone order?
853 6 2017-4-13
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FlyingFox4
New
Germany
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Hey guys,

I asked DJI 3 times for a bill/receipt of my drone purchase via chat. And each time i was assured, it will be sent to me via email.
And yet, i havent gotten anything after waiting 1 month each time (3 months in total now).

Whats the issue with that. Why can't DJI issue a receipt of the order?

Best regards
Foxy
2017-4-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Foxy, could you please provide me with your order number? I'll help to escalated it for you.
2017-4-13
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Range30
Second Officer
Flight distance : 11281079 ft
United States
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It's probably because they thought you forgot. You gotta stay persistent!
2017-4-13
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DroneAirSupport
lvl.1
Flight distance : 137992 ft
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Netherlands
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I need an invoice aswell, already spend time to send you 3 e-mails aswell.. We need this for tax purposes.. Please solve this.
2017-4-14
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DJI Natalia
Administrator
Flight distance : 318 ft

Online

DroneAirSupport Posted at 2017-4-14 10:07
I need an invoice aswell, already spend time to send you 3 e-mails aswell.. We need this for tax purposes.. Please solve this.

What's your ticket number? I'd like to help you escalate it with our sales team.
2017-4-14
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FlyingFox4
New
Germany
Offline

DroneAirSupport Posted at 2017-4-14 10:07
I need an invoice aswell, already spend time to send you 3 e-mails aswell.. We need this for tax purposes.. Please solve this.

same here. Lets hope it works this time.
2017-4-15
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DJI Natalia
Administrator
Flight distance : 318 ft

Online

DroneAirSupport Posted at 2017-4-14 10:07
I need an invoice aswell, already spend time to send you 3 e-mails aswell.. We need this for tax purposes.. Please solve this.

We sent you an e-mail to the e-mail address you use for forum, please check whether you received it, thanks.
2017-4-16
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