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Matrice 600
602 12 2017-4-13
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Heir InVioLable
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I never recieved this case which appears on my order.  It's been forever now.  Is it ever coming?
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2017-4-13
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shawn_
lvl.4
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Did you call DJI?
2017-4-13
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DJI-Jamie
DJI team
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Have you contacted onlinesales@dji.com about this?
2017-4-13
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Heir InVioLable
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DJI-Jamie Posted at 2017-4-13 15:58
Have you contacted  about this?

Yes, they were supposed to email me with information.  Per usual no luck.
2017-4-14
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DJI-Jamie
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Heir InVioLable Posted at 2017-4-14 08:31
Yes, they were supposed to email me with information.  Per usual no luck.

I can try and look into this, could you please provide your order number?
2017-4-14
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Heir InVioLable
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Jamie,  I STILL have not heard back about this.   On this same call I discussed to support about one of my M600 wing arms that will no longer attach to the body as intended  because of a bad screw thread.  Basically the screws will not screw in,  they keep rotating in a circle.  It's just too dangerous to fly the M600.   Like with my prior questions regarding the M600,  they have all gone unanswered.  My order for this item is  001188276484
2017-4-17
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Heir InVioLable
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DJI-Jamie Posted at 2017-4-14 11:55
I can try and look into this, could you please provide your order number?

Any update on this Jamie?
2017-4-19
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DJI-Jamie
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Heir InVioLable Posted at 2017-4-17 13:10
Jamie,  I STILL have not heard back about this.   On this same call I discussed to support about one of my M600 wing arms that will no longer attach to the body as intended  because of a bad screw thread.  Basically the screws will not screw in,  they keep rotating in a circle.  It's just too dangerous to fly the M600.   Like with my prior questions regarding the M600,  they have all gone unanswered.  My order for this item is  001188276484

I'm looking into the case situation for you.

In regards to the M600, though, did Support offer a repair service at the time of that call? If you have a case or ticket number for that, supplying it would be appreciated.
2017-4-19
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Heir InVioLable
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DJI-Jamie Posted at 2017-4-19 13:31
I'm looking into the case situation for you.

In regards to the M600, though, did Support offer a repair service at the time of that call? If you have a case or ticket number for that, supplying it would be appreciated.

Hey Jamie,  

The Tech op told me he was going to call down to someone  ( I guess his manager) to see if he could part it out for me.  SInce we both agreed it would make no sense for me to send the entire unit back (no transport case)  when I can just fix it at home.  He said "he would email me back immediately".  The email address he gave me to send the picture of the defective part to was - support.na219@dji.com ..  He has not emailed me back since.   This was on April 13th,  7 days ago.
2017-4-19
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DJI-Jamie
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Heir InVioLable Posted at 2017-4-19 20:28
Hey Jamie,  

The Tech op told me he was going to call down to someone  ( I guess his manager) to see if he could part it out for me.  SInce we both agreed it would make no sense for me to send the entire unit back (no transport case)  when I can just fix it at home.  He said "he would email me back immediately".  The email address he gave me to send the picture of the defective part to was -  ..  He has not emailed me back since.   This was on April 13th,  7 days ago.

From what you can tell, though, you never received an email that indicated that a ticket or a case was opened to assist you? In regards to the M600 case itself, could you happen to send a PM with a screenshot of your order history section for that purchase when you log into the DJI Website/Store? I'm assuming the screenshot you took was from that section and not just from the Store itself, correct?
2017-4-19
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Heir InVioLable
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DJI-Jamie Posted at 2017-4-19 21:25
From what you can tell, though, you never received an email that indicated that a ticket or a case was opened to assist you? In regards to the M600 case itself, could you happen to send a PM with a screenshot of your order history section for that purchase when you log into the DJI Website/Store? I'm assuming the screenshot you took was from that section and not just from the Store itself, correct?

HOw can I PM you a screenshot? I dont see that option?
2017-4-20
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DJI-Jamie
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Heir InVioLable Posted at 2017-4-20 11:50
HOw can I PM you a screenshot? I dont see that option?

Under my avatar, you should see a button called 'personal message'. Since the PM'ing system is primarily text base, you would use a file sharing site like Dropbox to send a link for me to view.
2017-4-20
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Heir InVioLable
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DJI-Jamie Posted at 2017-4-20 12:43
Under my avatar, you should see a button called 'personal message'. Since the PM'ing system is primarily text base, you would use a file sharing site like Dropbox to send a link for me to view.

Ok,  I will do that.  Of primary importance is the wing arm.  I need to get it back in the air ASAP.  I still have not heard a word from DJI about this
2017-4-20
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