JhnMjr
lvl.1
Flight distance : 43829 ft
United States
Offline
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Loadnabox Posted at 2017-4-22 10:05
Two weeks of that was trying to dispute their claims, every time I called trying to add information or dispute I was promised a callback "within 48 hours" which wouldn't happen. Repeat a few times and you have your two weeks.
It took a couple of week just for them to do the initial review and processing, a week to do the repair after being paid, and another two weeks for QA and flight test.
Crazy! Thanks for the information.
They've had mine for a week and a half now and all I've got is an email a couple days ago that they're finally evaluating it.
It's hard to believe that their communication is so poor. If these units were $150 I could understand it, but when they're 10x that and some people use them for business, I think it's reasonable to expect more.
When I've called, it takes 30+ minutes on hold, only to get someone that doesn't know anything. I was told that repair is "in a different department" so they aren't able to find out anything but will call me back and update me. I've never received a call. It's sad.
Is this perhaps by design to force people into the DJI Care/Refresh plans? If I could be assured of getting reasonable communication and service by punching a plan, I most likely would. However, being new to DJI and only having their product for one week before it drove itself into the ground, I wasn't aware and had never been told.
If anyone has information on the DJI care/Refresh experience, please respond and let me know.
Thanks, John |
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