DarKSpirit
lvl.2
Australia
Offline
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So they replied.... The broken English is so poor it's very difficult to understand. If somebody could please translate this for me and explain what they are trying to say?
Also, the cable they are showing doesn't make sense. If that cable has a CAN port on it and the Ronin has a single CAN connector, where does it plug in? And if I use this cable instead of the one the thumb-wheel came with, then how does it connect to the thumb wheel?
If, for arguments sake this cable is designed for the ronin-mx (as stated on the product page) the ronin-mx has 2 can ports, so physically it will connect... however.... how will it reach from the CAN port at the top of the unit to the P-Tap and the Motor at the base? and for people such as myself with the original Ronin, what do we do?
This is getting more and more frustrating that a Product we have spent a lot of money on, with a multi-million dollar company like DJI... having purchased the product weeks ago, and having spent hundreds of dollars purchasing multiple cables since then to try and get this to work, as well as dealing with the very slow responses and language barriers, on top of being told incorrect information and things that don't make sense, on top of being told to purchase more additional items. Really wishing something could be done about this.
Here is the Email I recieved.. good luck:
"Thank for waiting. RONIN can use the parts we confirmed it.
Here we reason in your video.
Still the connection issue
Sorry for my fault. for communicate the motor, thumb wheel to the ronin,
with our this cable we still need
DJI Focus - Expansion Module Power and Data Cable
http://store.dji.com/product/dji ... om=related_products
this is the right connection
For this you can link the thumb wheel and the motor.
Then do the calibrate and travel range setting is fine.
And here has a concern
Our calibrate has to know the lens limited, if you are using the zoom lens without limited you gave to set it travel range by manual.
Really sorry for my poor technical ability.
If there is any further question, please feel free to contact us. "
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