This is the most ridiculous thing i've had happen for a while... I sent it my P3A for ONE motor stress crack, got sent back one that has stress cracks on THREE motors, the 4th motor looks so overtightened the plastic doesnt look alright. I've waited for 4 weeks and now this... can anyone help??

Could you please provide your case number so I can look into it? Have you contacted Support about this as well?

CAS-508101-J9Z1H3

I have not contacted anyone. I need this taken care of please. I have lost business because of how long i had to be without my drone. Please help.

KevinTurboX Posted at 2017-4-17 16:20
CAS-508101-J9Z1H3

I have not contacted anyone. I need this taken care of please. I have lost business because of how long i had to be without my drone. Please help.

We sincerely apologize for the trouble you've been caused.
For this case, the drone needs to be sent in again, I've forwarded your concern to the local repair team and asked them to take care of it. Will try our best to help you out as soon as possible.

DJI Natalia Posted at 2017-4-17 18:02
We sincerely apologize for the trouble you've been caused.
For this case, the drone needs to be sent in again, I've forwarded your concern to the local repair team and asked them to take care of it. Will try our best to help you out as soon as possible.

thank you. would they be reaching out to me via email or phone?

KevinTurboX Posted at 2017-4-18 01:53
thank you. would they be reaching out to me via email or phone?

We will have someone to call you, if he fails to get it through, then he will send you an e-mail instead.

DJI Natalia Posted at 2017-4-18 02:17
We will have someone to call you, if he fails to get it through, then he will send you an e-mail instead.

Thank you so much Natalie. I've been contacted by Thomas and was offered a sincere apology and an expedited service. You guys are Fantastic!

KevinTurboX Posted at 2017-4-18 22:02
Thank you so much Natalie. I've been contacted by Thomas and was offered a sincere apology and an expedited service. You guys are Fantastic!

Glad to hear that, hope everything goes smoothly!