Zsolti
Captain
Flight distance : 1882113 ft
Romania
Offline
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I have received an answer from DJI support which says that I was using ATTI mode from the beginning and the aircraft was drifting strongly. "The pilot didn't wait for Safe to fly GPS mode" so they can't cover this case under warranty.
So if I understand right, incidents that happen with ATTI mode will not be covered by warranty whatever the problem was? They asked for a detailed description of what happened, but they seem to have disregarded it. ATTI mode had nothing to do with the problem here. The drone dropped like a rock right after I let it go, it had no time to drift away. After I retrieved it, I kept it turned on and walked with it to the road then turned it off. Maybe they interpreted that as the drone strongly drifting. I just felt that I had to clarify this, because I'm an honest person and I feel this case was not fairly judged by the engineers.
My only mistake was that I was trying to force it to do a few more seconds of footage while the battery was low, but it seems like they didn't find any irregularities about that in the flight log.
Anyway, I would like to thank you for your help in getting my case to the right people.
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