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Link to Phone Number
86433 86433 2017-4-18
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fans6b6fd358
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Flight distance : 17220 ft
Canada
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I'm using DJI Go 4.0 and its now asking for "Link to Phone Number" and if I click on the link it wants a Mainland China Number. I am Canadian living in Canada and using this device in Canada, what the deal? This is not working for me and the screen will not go away.

Thanks for any help
2017-4-18
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Could you please help us confirm the following info which helps us figure it out for you?
What's your aircraft model and DJI GO 4 version?
What's the network IP address on your phone?
Then please export the log on your mobile phone here: DJI/dji.go.v4/log/CACHE/verphone. You can upload it to Dropbox and post the link here, thank you.
2017-4-18
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MortenDK
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Denmark
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Hi DJI,

Any news on this topic? i just hade the same issue last night, and now the DJI Go App is kindof stuck.
I'm flying a Phantom 3 Advanced Model: W322B

2017-5-8
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fans64781f33
New

France
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DJI Natalia Posted at 2017-4-18 20:22
Could you please help us confirm the following info which helps us figure it out for you?
What's your aircraft model and DJI GO 4 version?
What's the network IP address on your phone?

Hello i have a problem of "link phone number". I live in France, i use a samsung galaxy tab s2  with my phantom 3 pro. What can i do to fix this ? Please answer ! Bests regards. Olivier
2017-5-17
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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MortenDK Posted at 2017-5-8 22:38
Hi DJI,

Any news on this topic? i just hade the same issue last night, and now the DJI Go App is kindof stuck.

Did you fly the drone in Mainland China?
Where is the location when you got the message on APP to ask you link to phone number?
Please help confirm the network IP address on your phone when it appears.
Then please export the log from your mobile device so we can locate this case.
Connect your device to the PC, you can get the log here: DJI/dji.go.v4/log/CACHE/verphone
2017-5-18
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fans64781f33 Posted at 2017-5-17 11:35
Hello i have a problem of "link phone number". I live in France, i use a samsung galaxy tab s2  with my phantom 3 pro. What can i do to fix this ? Please answer ! Bests regards. Olivier

Olivier, thanks for your feedback.
Could you please help us confirm the info mentioned at 5#? which may help us locate the issue, thank you!
2017-5-18
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ist
lvl.1
Turkey
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same problem.. you're just selling products
2017-5-27
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Pfriemler
New

Germany
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ist Posted at 2017-5-27 07:34
same problem.. you're just selling products

Same here. It's June, the app seems to be updated.
Neither I nor the drone never were in China. I just got it from a friend, created a new account - and tried the simulator. Maybe that's the problem?
2017-6-1
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Pfriemler
New

Germany
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RE: Link to Phone Number

Pfriemler Posted at 2017-6-1 23:28
Same here. It's June, the app seems to be updated.
Neither I nor the drone never were in China. I just got it from a friend, created a new account - and tried the simulator. Maybe that's the problem?

Meanwhile, I visited the DJI shop with my App-created account (works) and completed some settings, like Country and Location. I just got into the app and was not asked for my China Mainland Phone Number (which of course I do not have).

Is this the solution? It could be helpful to every beginner.
2017-6-2
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user8d9620667c
New
Flight distance : 6042 ft
United States
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Pfriemler Posted at 2017-6-2 00:26
Meanwhile, I visited the DJI shop with my App-created account (works) and completed some settings, like Country and Location. I just got into the app and was not asked for my China Mainland Phone Number (which of course I do not have).

Is this the solution? It could be helpful to every beginner.

I read somewhere else that the simulator triggered this event, or at least it did for me, I uninstalled dji go 4 and reinstalled it and everything works.  I also deleted all data and caches
2017-6-2
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fans792a3f08
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Russia
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Такая же проблема, живу в России , требует завершить регистрацию где я должен подтвердить номер телефона материкового китая и код верификации!
2017-6-5
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benji89
lvl.1
Flight distance : 411004 ft
France
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Hello,

I have the exact same problem after updating firmware. What to do ?
2017-6-18
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benji89
lvl.1
Flight distance : 411004 ft
France
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I tried remove data and cache from settings --> applications, then reinstall the app, and still the message pops-up !
2017-6-18
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fans2cea2b1b
Second Officer
Flight distance : 1402321 ft
Portugal
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The simulator triggered this event, for me!...
2017-7-22
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fans2cea2b1b
Second Officer
Flight distance : 1402321 ft
Portugal
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the simulator triggered this event, for me!... I have a DJI Spark and i'm in Portugal, phone oneplus one.
2017-7-22
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boroos
New
Poland
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Same problem in Poland
To DJI - Can you solve the problem?
2017-7-26
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fans2cea2b1b
Second Officer
Flight distance : 1402321 ft
Portugal
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Pfriemler Posted at 2017-6-2 00:26
Meanwhile, I visited the DJI shop with my App-created account (works) and completed some settings, like Country and Location. I just got into the app and was not asked for my China Mainland Phone Number (which of course I do not have).

Is this the solution? It could be helpful to every beginner.

solve my problem!...
2017-7-27
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Wally-Works
lvl.1
United States
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Hello,

I have the exact same problem after updating firmware. What to do ?  It is on my LG phone no problem with my tablet but I fly with the phone and it just locks it on the Link to China mainland phone.
2017-7-31
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fans4094a703
New
France
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I'm using DJI phantom 3 4k and its now asking for "Link to Phone Number" and if I click on the link it wants a Mainland China Number. I am living in France, what the deal? This is not working for me and the screen will not go away.
2017-8-1
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fans4094a703
New
France
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please help
2017-8-1
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fans929c7647
lvl.1
Japan
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I have the same problem living in japan after firmware / software update.  the app is now asking me for a mainland cihna phone number and I cannot pass this step as I do not live in china, have never been t o china etc.  Help
2017-8-2
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Andreevich
New
Flight distance : 76444 ft
Russia
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fans792a3f08 Posted at 2017-6-5 13:13
Такая же проблема, живу в России , требует завершить регистрацию где я должен подтвердить номер телефона материкового китая и код верификации!

Добрый день, тоже столкнулся с этой проблемой, но у меня 4 Pro Plus, как вы решили эту проблему? можно в личку
2017-8-2
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans929c7647 Posted at 2017-8-2 16:58
I have the same problem living in japan after firmware / software update.  the app is now asking me for a mainland cihna phone number and I cannot pass this step as I do not live in china, have never been t o china etc.  Help

I've replied your another post, please check it and try what I suggested.
2017-8-3
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans4094a703 Posted at 2017-8-1 14:28
I'm using DJI phantom 3 4k and its now asking for "Link to Phone Number" and if I click on the link it wants a Mainland China Number. I am living in France, what the deal? This is not working for me and the screen will not go away.

Please link to the network again, stay in a place with enough GPS signal and relaunch the app. You can also try to re-install the APP, see if it works. Please keep us updated if the problem persists.
2017-8-3
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VTR
lvl.1
Ukraine
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I have the same problem living in Ukraine. App is now asking me for a mainland China phone number and I cannot pass this step as I do not live in china. Help!!!
2017-8-4
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BernardoRD
New
Flight distance : 5632 ft
Dominican Republic
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Same problem in Dominican Republic
2017-8-7
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Lausti
lvl.1
Flight distance : 28749 ft
Finland
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Same here in Finland today and as a result could not fly
2017-8-8
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DJI Diana
Administrator
Flight distance : 2408 ft

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BernardoRD Posted at 2017-8-7 06:09
Same problem in Dominican Republic

Have you tried what I suggested?
Link to the network again, stay in a place with enough GPS signal and relaunch the app. You can also try to re-install the APP, see if it works.
Please keep us updated if the problem persists.
2017-8-9
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DJI Diana
Administrator
Flight distance : 2408 ft

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Lausti Posted at 2017-8-8 14:49
Same here in Finland today and as a result could not fly

Please try the methods below and keep us updated if the problem persists.
Link to the network again, stay in a place with enough GPS signal and relaunch the app. You can also try to re-install the APP, see if it works.
2017-8-9
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DJI Diana
Administrator
Flight distance : 2408 ft

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VTR Posted at 2017-8-4 08:20
I have the same problem living in Ukraine. App is now asking me for a mainland China phone number and I cannot pass this step as I do not live in china. Help!!!

Is this issue resolved? If not, please try the methods below.
Link to the network again, stay in a place with enough GPS signal and relaunch the app. You can also try to re-install the APP, see if it works.
Please keep us updated if the problem persists.
2017-8-9
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Lausti
lvl.1
Flight distance : 28749 ft
Finland
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DJI Diana Posted at 2017-8-9 00:27
Please try the methods below and keep us updated if the problem persists.
Link to the network again, stay in a place with enough GPS signal and relaunch the app. You can also try to re-install the APP, see if it works.

Thanks Diana, the problem seems to have gone away for now.
2017-8-10
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DJI Diana
Administrator
Flight distance : 2408 ft

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Lausti Posted at 2017-8-10 15:27
Thanks Diana, the problem seems to have gone away for now.

So nice to hear that, hope you can enjoy the drone, happy flying!
2017-8-11
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djiuser_QAsbZ1B
New
Flight distance : 37041 ft
United Kingdom
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I'm now having the same problem after accessing the flight sim - in U.K. Using phantom 4 pro+ sorry to ask the same question but did anyone find a fix for this
2017-8-12
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_QAsbZ1B Posted at 2017-8-12 07:15
I'm now having the same problem after accessing the flight sim - in U.K. Using phantom 4 pro+ sorry to ask the same question but did anyone find a fix for this

Have you tried what I suggested? Link to the network again, stay in a place with enough GPS signal and relaunch the app. Besides, for the Phantom 4 pro plus, you can also try to reset the RC to factory default.
2017-8-13
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fans9baada35
lvl.1
Flight distance : 62468 ft
Australia
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Same problems with spark in Qld Australia. Howvdo we fix ???.
2017-8-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans9baada35 Posted at 2017-8-15 13:02
Same problems with spark in Qld Australia. Howvdo we fix ???.

Please try the steps below:
1. Clear all cache in Settings.
2. Bring the aircraft to the place with strong GPS signal.
3. Connect your mobile device to local network and reboot the APP.
4. Reconnect aircraft to APP.
Please keep us updated if it works.
2017-8-15
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fansfd539029
New
Flight distance : 34427 ft
Chile
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Hola soy de chile y tengo el problema de link phone number con un número de china, borre mi S7 a fábrica y la app DJI GO 4 funciona al no tener conexión a internet con mi spark al tomar internet vuelve a solicitar el link phone number hay alguna solución definitiva para no tener que estar interviniendo el teléfono cada vez que quiero usar el drone?
2017-8-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansfd539029 Posted at 2017-8-17 11:21
Hola soy de chile y tengo el problema de link phone number con un número de china, borre mi S7 a fábrica y la app DJI GO 4 funciona al no tener conexión a internet con mi spark al tomar internet vuelve a solicitar el link phone number hay alguna solución definitiva para no tener que estar interviniendo el teléfono cada vez que quiero usar el drone?

Have you tried the steps I posted on 36#? Does the problem persist?
2017-8-18
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Beginner2017
New
United Kingdom
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This is completely unacceptable, here in Cambridge, resetting, reenting information all over again, having all updates and stuff installed, PLEASE FIX THIS THING NOW !
2017-8-19
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g.williams450-s
lvl.1
United Kingdom
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Beginner2017 Posted at 2017-8-19 02:22
This is completely unacceptable, here in Cambridge, resetting, reenting information all over again, having all updates and stuff installed, PLEASE FIX THIS THING NOW !

I was at my wits end after trying everything over the last few days and was about to box the Mavic up and send it back then I read the post from Pfriemler at 9# and refreshed my account details, saved and gave it one more try and EUREKA no more Chinese phone number pop up. Thanks Pfriemler, I hope it stays away and works for others. I can get on with my life now.
2017-8-22
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