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Cancelling an order
1096 5 2017-4-20
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fansc1e8d732
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Flight distance : 102 ft
Netherlands
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Hi DJI,

I would like to ask the status of my cancellation? The onlinesales@dji.com replied DELAYED RESPONSE to my email without reporting any progress of the cancellation.
my order number is 0310790893116.

Thanks
2017-4-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry for the inconvenience.
I have checked the status of your order. It has been cancelled by yourself without payment. If there's anything wrong, please let me know.
2017-4-20
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Henry_md
New
Flight distance : 102 ft
Netherlands
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DJI Mindy Posted at 2017-4-20 04:47
Sorry for the inconvenience.
I have brought this to the attention of our pre-sales team. We will keep you updated as soon as possible.

Thank you for your response...Okay looking forward to hearing back from you...I am sure that refunding a bank transfer (iDEAL) is not as difficult as credit card refund.
2017-4-20
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Henry_md
New
Flight distance : 102 ft
Netherlands
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DJI Mindy Posted at 2017-4-20 04:47
Sorry for the inconvenience.
I have checked the status of your order. It has been cancelled by yourself without payment. If there's anything wrong, please let me know.

No...I paid using iDEAL. I have the proof from the bank....I am not joking
2017-4-20
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Henry_md
New
Flight distance : 102 ft
Netherlands
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OMG DJI ROBBED ME THEN>>>>I HAVE PAID
2017-4-20
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DJI Natalia
Administrator
Flight distance : 318 ft

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Henry_md Posted at 2017-4-20 05:11
No...I paid using iDEAL. I have the proof from the bank....I am not joking

We confirmed your case with sales team, we've cancelled the  temporary authorization to charge the order after you cancelled it. Please contact the issuing back to get more details, thanks.
2017-4-20
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