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Battery
647 4 2017-4-24
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metronome
lvl.3
Flight distance : 48852 ft
United States
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I purchased a P3 battery during the Christmas special for $104.00 US on 28 Nov. 2016. Nice sale price from dji. Charged it less than 3 times I believe and got an error code, bad cell. Contacted dji March 2.
Jumping through the hoops of screen shots, receipts, serial #'s etc. got an RMA and UPS label. Sent in the battery.
Received on 29 March, in bubble wrap, a used battery, damn thing scuffed up and been through 14 charging cycles!!
Got another RMA and UPS label and sent it back.
Here I am on 24 April and still no battery!!
I had a decent experience with dji re: stress cracks on my P3A.
This time has been a nightmare and it's still unresolved. I'm a business owner and would be embarrassed at this poor level of customer service.
2017-4-24
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Could you please provide your case number so that I can look into this?
2017-4-24
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metronome
lvl.3
Flight distance : 48852 ft
United States
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Be happy to...thanks Jamie!!
CAS-543355-D8Z6W6
2017-4-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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metronome Posted at 2017-4-24 15:47
Be happy to...thanks Jamie!!
CAS-543355-D8Z6W6

We have brought this to our management and will keep you updated as soon as possible.
Really sorry for the inconvenience.
2017-4-24
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metronome
lvl.3
Flight distance : 48852 ft
United States
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Jamie & Mindy, thanks for your assistance. After intervening, i received my battery quickly!
Thanks again...
2017-5-11
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