DJI Mindy
Administrator
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fans6850b715 Posted at 2017-6-16 12:21
My experience with repair of my Mavic Pro using the Refresh I purchased has been frustrating to date. The sequence of events is as follows: June1 Received an email stating that the mavic pro had been received. Case number CAS-665600-J6D3Q3 June 2 Received an email stating that Your Mavic Pro has been evaluated by our repair team and We will email you an invoice in two to three business days. June 8 Sent an email to DJI (no response that day) June 8 Called DJI at the telephone number provided in the email (#2). The item was in invoicing and that they will provide a quote by June 13. June 9 My email response from DJI said that the item was in flight data and would not have an active invoice until the flight data was read. June 14 They said that an invoice would be provided shortly. I asked to talk to a supervisor since I was getting inconsistent answers and the repair status had not moved since June 2. Held for a long time and was told that the invoice would arrive by the next morning. June 15 They said that the item was in flight data. I explained again that I had purchase DJI refresh for my Mavic Pro and could not see the problem. Invoice the $79 since I needed the drone back very quickly, which is why purchased the $99 refresh. After holding, I was told that I would receive an invoice by the end of the day. June 16 No invoice received. Getting the feeling that the DJI repair process is invisible to the folks that give status or they just say something to get you off the line. This is getting very frustrating. I am now in cue (caller 15) which should take a while to talk to someone, who will probably just try to get me off the phone.
I apologize for the unpleasant experience with customer service sincerely. I've checked the case that the quotation has been sent you yesterday. Have you received that, we will help to replace your drone as soon as possible after payment. If you didn't receive invoice, please keep me updated with your email account. |
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