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DJI care refresh purchase problem
1400 7 2017-4-27
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fans6e1603f2
New
Flight distance : 331703 ft
Australia
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I got my Zenmuse X5S, went to the DJI Care Refresh purchase page but my first credit card was denied.  Later I tried again with a different card, but it said I had already purchased it and can't purchase it again.  I am really scared to fly without it.  Don't want to even go outside with it.

What to do?  can someone please reset the computer for me so I can make purchase the refresh.
2017-4-27
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DJI Natalia
Administrator
Flight distance : 318 ft

Online

Could you please try to PM me the gimbal SN or send an e-mail to djicare@dji.com with the SN them tell me the ticket number?
We'd love to help you make it as soon as possible.
2017-4-27
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fans56f1fe8f
lvl.1
United States
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Has this been resolved? I'm having a similar issue, though it happened when I first tried to purchase DJI Care Refresh.
2017-5-1
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okiedrone
lvl.3
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fans56f1fe8f Posted at 2017-5-1 07:27
Has this been resolved? I'm having a similar issue, though it happened when I first tried to purchase DJI Care Refresh.

I'm having same problem and DJI has not been any help
2018-5-29
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DJI Tony
Administrator

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okiedrone Posted at 2018-5-29 18:18
I'm having same problem and DJI has not been any help

Hi, Are you having an issue purchasing the DJI care refresh, could you please provide me the SN of your unit?
2018-5-30
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okiedrone
lvl.3
United States
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DJI Tony Posted at 2018-5-30 14:05
Hi, Are you having an issue purchasing the DJI care refresh, could you please provide me the SN of your unit?

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2018-5-30
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Mike9129
First Officer
Flight distance : 4112812 ft
Ireland
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Probably better to not put the sn of your machine up in public just in case!

Might be better to PM it
2018-5-31
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DJI Tony
Administrator

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Hi, I send a personal message to you to protect your credentials here, Kindly check your inbox. Thank you
2018-5-31
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