Kenma
lvl.1
Flight distance : 338537 ft
Philippines
Offline
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DJI Natalia Posted at 2017-4-29 18:44
Thanks, since your aircraft is liquid damaged, our repair center is unable to repair it because of the extensive damage, that's why we suggested you to replace it.
We provided you the solution as our after-sales service policy, you need pay $637 for the replacement, excluding the dji care.
Thanks, since I already paid the repair cost or rather the new unit. Does DJI ships the item to me for free or do I have to pay them as well or nothing else?
You see, It was actually sent by my distributor to your HQ and they said I'm gonna shoulder the shipment cost of going back and forth of the unit. But I want to clarify things, see if this distributor of mine is telling the truth that DJI will ask a shipment fee going back.
Thanks |
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