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Mavic warranty shipping - what's to include in the box?
801 3 2017-4-29
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segrex_it
lvl.4
Flight distance : 78232 ft
Italy
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Hi everybody,


I've to send my Mavic to get an in-warranty repair (soft focus issue in right side of the image) to the NL service center.


The aircraft is under DJI Care refresh but this is NOT a DJI care Refresh case, it's a standard warranty repair.


In the site you say that if the aircraft is under dji care refresh i have to send it with the battery, some people says that i've have to send all the pro combo package, service support (chat) says "just the aircraft body"... So, i'm asking you officially (DJI Ken, DJI Mindy etc), what EXACTLY i have to put in the box?


Thank you... and sorry for my english!



CASE CAS-607712-J6C9V2
2017-4-29
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sorry to hear about the issue.
You can send in the aircraft body only, we'll take care of it once it arrives.
2017-4-29
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segrex_it
lvl.4
Flight distance : 78232 ft
Italy
Offline

so, just the body (and gimbal lock) WITHOUT battery, propellers, remote, it's right?
2017-4-29
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

segrex_it Posted at 2017-4-29 02:31
so, just the body (and gimbal lock) WITHOUT battery, propellers, remote, it's right?

That's correct. Because all other parts are working properly.
2017-4-29
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