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1026 13 2017-5-3
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Mcflying
Second Officer
Flight distance : 243753 ft
Netherlands
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Hi All,

In an earlier post Natalia helped me out and escalated a case for me
It was a minor thing (broken gimbal cover).

Natalia escalated the case and the next day i received an email from support (Stefan) saying:
"It seems there has been some miscommunication internally.
We are happy this is resolved now at least so we can get back to actually getting you your part.
I have instructed the work floor to send you the Gimbal Cover."

The next day i got an email from UPS telling me i would receive a package from DJI.

Today i got the package, containing,....nothing
Well actually it did contain something,..bubble paper and the safety guidelines for an intelligent flight battery for a phantom 4.

***UPDATE****
The post is being adjusted by me cause it contains an error.

Was asked to double check the package.
I did, and well instead of an gimbal cover there was a gimbal lock wrapped in the bubble plastic.
So DJI did send me an item, only it was the wrong item.

I always say there were people work, people make mistakes.
I have all confidence they will sort it out.

echo echo

echo echo

the unboxing of bubble wrap

the unboxing of bubble wrap
2017-5-3
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DrEMHmrk2
lvl.2
Flight distance : 291575 ft
United States
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Ah so you got the new invisible phantom 4 battery, nice.
2017-5-3
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Apology Letter
lvl.1
Poland
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FullSizeRender.jpg empty cases
2017-5-3
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Michael Kaine
lvl.4
Flight distance : 1217520 ft
  • >>>
United States
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Hmm this new invisible battery would go great with my invisible phantom.
COPY.jpg
2017-5-3
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Could you please provide your case number so I can look into this?
2017-5-3
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DJI Natalia
Administrator
Flight distance : 318 ft

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I totally understand how you feel, deeply sorry for the trouble you've been caused, we are working on it now, will contact you for an update as soon as possible.
2017-5-3
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Evaunit01berser
lvl.2
Flight distance : 150427 ft
United States
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Did it happen to come from the atlanta warehouse, LOL. Mine was printed with a label claiming it was shipped but never got to fedex. Now sales is telling me they have to refund and reorder it.
2017-5-3
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DJI Natalia
Administrator
Flight distance : 318 ft

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Evaunit01berser Posted at 2017-5-3 19:21
Did it happen to come from the atlanta warehouse, LOL. Mine was printed with a label claiming it was shipped but never got to fedex. Now sales is telling me they have to refund and reorder it.

The package was returned to warehouse due to fedex did not pick up it on time, we feel sorry for the trouble you've been caused.
Since it will take longer to arrange the reshipment, it would be better to refund and reorder it.
Please feel free to let us know for any further questions, thanks.
2017-5-3
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DJI Natalia
Administrator
Flight distance : 318 ft

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I sent you PM, please help me confirm the information, thank you very much.
2017-5-3
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Evaunit01berser
lvl.2
Flight distance : 150427 ft
United States
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DJI Natalia Posted at 2017-5-3 20:03
The package was returned to warehouse due to fedex did not pick up it on time, we feel sorry for the trouble you've been caused.
Since it will take longer to arrange the reshipment, it would be better to refund and reorder it.
Please feel free to let us know for any further questions, thanks.

I know, im just curious as to if it was the same warehouse.
2017-5-4
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Mcflying
Second Officer
Flight distance : 243753 ft
Netherlands
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I have updated the post.
Cause  after being asked to look again i noticed a very small item inside the bubble plastic,..a gimbal lock.
So DJI send me the wrong item.
Gimbal lock instead of a gimbal cover.

These thing can happen and i sure DJI will sort it out.
2017-5-4
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DJI Natalia
Administrator
Flight distance : 318 ft

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Mcflying Posted at 2017-5-4 09:17
I have updated the post.
Cause  after being asked to look again i noticed a very small item inside the bubble plastic,..a gimbal lock.
So DJI send me the wrong item.

Thanks for your clarification, we are sorry for the inconvenience caused, your case has been reported to the designated, we'll take care of it soon for you. Appreciate your patience!
2017-5-4
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DJI Natalia
Administrator
Flight distance : 318 ft

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Mcflying Posted at 2017-5-4 09:17
I have updated the post.
Cause  after being asked to look again i noticed a very small item inside the bubble plastic,..a gimbal lock.
So DJI send me the wrong item.

We shipped out the gimbal cover to you again, hope you would receive it soon.
I PMed you the tracking number.
For any further questions, please feel free to contact us, thanks for your support again!

2017-5-5
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Mcflying
Second Officer
Flight distance : 243753 ft
Netherlands
Offline

Thanks Natalia, I also received an email from UPS.
ETA is Monday or Tuesday.
Again thanks for your help.

And,..Natalia, you are worth your weight in gold!!!!

So Frank Wang if you read this.
Give her a promotion or a raise,.....or give her both!!!
2017-5-5
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