fansd41f260c
lvl.1
Romania
Offline
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So, the saga with DJI repair and support team is still going strong so I thought I would update this post with the latest info.
I have received the quote from DJI on the repair on the 10th of May, 4 weeks after they have received my drone.
I have then asked DJI team to change the invoice to include my company details. This took 6 more days and I have made the payment on 16th of May.
After the payment I have asked how long it will take to repair and send back, the answer was 6-10 working days.
Today I have contacted DJI Germany to check the status as no one updated me, I was answered by the same women I have mentioned in my first post.
When asking her what is the status, she said it is WAITING for the parts to arrive from China . Meaning they did not even start to repair the drone.
When asking how long this will take, she simply said I can't tell you, I don't know, we are waiting for the part and as soon as they arrive we will fix the drone. She kept mentioning the customs clearance process and that it might be delayed there (like this is something I should understand like it's my business how and when they receive the parts)
So now we are 5 weeks after DJI received the drone for repair and there is no way of knowing how long it will take.
I think this whole thing is a disgrace for DJI, selling their repair service as the best thing, fast, reliable. Not be able to keep up with their own promises on the time it should take.
Charging so much for repair services and then taking soo long to actually get the work done.
I would accept them to offer some kind of compensation for not delivering the service as promised (mentioned on their website) but instead, you get a rude German women telling you she has nothing to do.
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how long for dji repair
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