DroneFlying
Second Officer
Flight distance : 10774613 ft
United States
Offline
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When it fell it went into the water, about 10' and after trying some rice the unit was pretty much dead. The rest is spot on.
Ah, ok, that makes sense. Well, first off I'm sorry about your crash and I understand your frustration. DJI's phone / chat / email support sometimes leaves a little to be desired, and a $709 repair bill for a drone that can be purchased new for $750 makes no sense at all.
Having said that, though, I'm afraid you're probably out of luck. The Mavic landing slightly away from its takeoff position is the normal and expected behavior, especially since this was at night: the precision landing needs to have a good snapshot of the takeoff location, which in turn requires good light -- but again, this was at night in a dark location. And to be honest, I wouldn't expect canceling RTH to have any effect on the aircraft if it's already in the process of landing.
As for the repair bill, DJI's position has always been that if your aircraft goes into the water that they consider it essentially a complete loss. I've always heard from a variety of sources that when a complicated piece of electronics goes for a swim that it's likely to be damaged in subtle ways that may not show up for days, weeks, or even months later. And since we're talking about a drone, it's understandable that DJI wouldn't want to take the risk of trying to make some minor repair and then have your Mavic fall out of the sky onto someone's head later.
So although I'm sympathetic to your situation, I can also see why DJI has taken the position that they have. To be honest, your choice of takeoff and landing location was a bit risky and I think you misunderstood a couple of aspects of the Mavic's operation that are pretty well documented. It's a shame that you didn't know about Care Refresh before because if you had it you'd be able to get a replacement for $79, but unfortunately I'm afraid this is just going to be an expensive lesson. |
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