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swapping dji care over to replacement drone
1025 11 2017-5-9
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ah93
lvl.2
Flight distance : 22133 ft
United Kingdom
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hi guys,
so i had an issue with my mavics gimbal a couple of weeks ago, sent the drone back to dji and got a replacement drone today,

firstly no idea why they sent a new drone as my "quote" email said they were just replacing the camera and gimbal under warrenty

secondly i had an active DJI care plan on my old aircraft serial number, how do i go about moving that over to the new aircraft (i already checked the new serial and its not tied to my dji care plan)

thanks
2017-5-9
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patman89
Second Officer
Flight distance : 288327 ft
Germany
Offline

Write an e-mail to djicare@dji.com and provide them the old SN, the new SN, your Care Refresh activation code, a proof of purchase and a copy of the replacement paper you got with your new drone.

If they need something else, they will contact you :-)
2017-5-9
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EastyT
Second Officer
Flight distance : 970374 ft
United States
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They switched my DJI care over to the replacement (refurbished) Mavic automatically when it came back from repair.  Check the status of your DJI care on the website and see if they did that for you.
2017-5-9
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ah93
lvl.2
Flight distance : 22133 ft
United Kingdom
Offline

EastyT Posted at 2017-5-9 12:54
They switched my DJI care over to the replacement (refurbished) Mavic automatically when it came back from repair.  Check the status of your DJI care on the website and see if they did that for you.

cheers, i have already checked the status of the new serial number and its not moved over
2017-5-9
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ah93
lvl.2
Flight distance : 22133 ft
United Kingdom
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patman89 Posted at 2017-5-9 12:18
Write an e-mail to  and provide them the old SN, the new SN, your Care Refresh activation code, a proof of purchase and a copy of the replacement paper you got with your new drone.

If they need something else, they will contact you :-)

cheers ill do this now
2017-5-9
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

ah93 Posted at 2017-5-9 13:36
cheers ill do this now

If you have any further issue, please feel free to let me know.
2017-5-9
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ah93
lvl.2
Flight distance : 22133 ft
United Kingdom
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DJI Mindy Posted at 2017-5-9 19:12
If you have any further issue, please feel free to let me know.

thanks, im all sorted now dji care have emailed back and confirmed they have moved it over to my new serial number

2017-5-9
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CAStrobos
lvl.2
Netherlands
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DJI Mindy Posted at 2017-5-9 19:12
If you have any further issue, please feel free to let me know.

Could you tell me if it actually possible to get DJI Care on a replacement drone, if you didn't have it on your drone in the first place?
2017-5-9
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

ah93 Posted at 2017-5-9 23:10
thanks, im all sorted now dji care have emailed back and confirmed they have moved it over to my new serial number

Glad to hear that. Hope you enjoy your flight with DJI product.
2017-5-10
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DJI Mindy
Administrator
Flight distance : 7 ft
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CAStrobos Posted at 2017-5-9 23:50
Could you tell me if it actually possible to get DJI Care on a replacement drone, if you didn't have it on your drone in the first place?

DJI Care Refresh can be purchased for the aircrat that has not been activated or has been activated for less than 48 hours.
Otherwise you will need to do the video verification.  Here is the link for your reference. https://repair.dji.com/en/djicare/customerupload
2017-5-10
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CAStrobos
lvl.2
Netherlands
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DJI Mindy Posted at 2017-5-10 00:22
DJI Care Refresh can be purchased for the aircrat that has not been activated or has been activated for less than 48 hours.
Otherwise you will need to do the video verification.  Here is the link for your reference. https://repair.dji.com/en/djicare/customerupload

Thanks again for your reply Mindy!
2017-5-10
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

CAStrobos Posted at 2017-5-10 02:57
Thanks again for your reply Mindy!

You are welcome. :-)
2017-5-10
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