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Poll: How often do your DJI Go 4 App crash
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11441 158 2017-5-11
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BengalBoy
First Officer
Flight distance : 11134446 ft
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United States
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Running firmware .900 on 2nd Mavic Pro after first one auto landed in ocean while flying on .600.  Using SamSung S8 and streaming to FaceBook, the bug regarding "NFZ" zone has been corrected and I'm becoming very confident in restarting my DJI GO 4 app while Mavic is still in the air.  So glad DJI fixed that "NFZ" bug that cost me my first Mavic Pro, but, sure would enjoy flying my Mavic with the same confidence that I fly my Phantom 4 using a cheap Android 5 tablet.  I have the absolute fastest phone on the planet with Android's latest OS but after 2 months since losing my first Mavic and 3 firmware updates I still experience a DJI Go 4 app crash every flight.  Still,,, its damn good when I'm streaming HD footage to Facebook of on-coming thunderstorms and fun times... but there comes a time when you want your $1000 drone's software to perform like it was developed to fly $$Expensive$$ drones!!  Does Apple provide the development for the Android version of the app?
2017-7-5
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pixelperspective
First Officer
Flight distance : 417844 ft
Philippines
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So far, so good never experienced an app crash with my ASUS Zenfone 3 Max.
2017-7-6
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gabriel.magana
lvl.1
Flight distance : 177254 ft
United States
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Bill in Ohio Posted at 2017-5-31 09:06
When I first got my Mavic, I did the update to .4 and all was well.  Then I did .5, .55 ... to .7 and was having trouble with the app crashing on my new samsung galaxy S7, so I tried my wife's Tablet a samsung S2 and it was fast, responsive and did not crash.  So I relooked at my phone and tried a couple of things.  I set the display resolution down to 1920 x 1080 and turned the display mode to basic from the fancier cinematic settings.  I also turned off wifi, blu tooth, and nfc.  With those things turnded off - NO More problems. I have since forgotten to turn off wifi, blutooth, and nfc and still no problems.  So if you have an android and are having problems and have a higher resolution screen you might check and see if you can set them to basic mode and 1920x1080.

THANK YOU for suggesting the resolution downgrade. My Samsung S7+ crashed about every 10 minutes of flight and it was driving me nuts. I turned down the resolution as you suggested, and I've not had a crash in about 40 minutes of flying, I'm really hoping the problem is solved for good.

I was about ready to jump back into the hellhole that is Apple to fix this, I'm really hoping I can avoid that.  I'd really resent DJI if it forces Apple devices back into my life :-)
2017-7-6
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Bill in Ohio
Second Officer
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United States
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gabriel.magana Posted at 2017-7-6 07:44
THANK YOU for suggesting the resolution downgrade. My Samsung S7+ crashed about every 10 minutes of flight and it was driving me nuts. I turned down the resolution as you suggested, and I've not had a crash in about 40 minutes of flying, I'm really hoping the problem is solved for good.

I was about ready to jump back into the hellhole that is Apple to fix this, I'm really hoping I can avoid that.  I'd really resent DJI if it forces Apple devices back into my life :-)

Did you also change the phone display mode to BASIC?
2017-7-6
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gabriel.magana
lvl.1
Flight distance : 177254 ft
United States
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Bill in Ohio Posted at 2017-7-6 13:57
Did you also change the phone display mode to BASIC?

No, It's still set to "Adaptive display". I only changed the resolution to 1920x1080 and that's it.
2017-7-6
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Mpampis
lvl.3
Flight distance : 276476 ft
Germany
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Not once! I have a 7 plus and I've never had any issues with the app!
2017-7-6
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Krevvy
First Officer
Flight distance : 77493 ft
United Kingdom
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I only got my Mavic Last week, i was using my google pixel XL, and had at least 1 or 2 app crashes every flight.
Yesterday I picked up an ipad mini 4 just for the mavic (not a fan of apple products) but its way more stable with the DJI app.
Took it out today around snowdoinia, 3 battery's used up, no app crashes in over an hour of flight. ;)

The ipad mini 4 fits perfectly too and the increased screen size is a bonus.
2017-7-8
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Coopee
New
United States
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I screwed up updating, now nothing works.  
2017-7-9
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fans766366c5
New
United States
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I used a Samsung S6 and now S8, and DJI GO 4 has never crashed.

Keith
2017-7-9
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ChaosOssisLP (Y
lvl.4
Flight distance : 761447 ft
Germany
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The first 6 flights the App crashed maybe 4 times.
After this it never happened again.
2017-7-12
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Vliegende Holla
Captain
Flight distance : 1865751 ft
Netherlands
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With Android devices (Phone S5 and Tab S2) 2 times at a flight.
Now I'm flying with a iPad 2 mini, no app crash in about 15 flights.
2017-7-21
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ars.fabula
First Officer
Flight distance : 706234 ft
Switzerland
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I had a Android 6 Sony Xperia Z3 which worked flawlessly with DJI GO 4, but it recently died on me.
Now I have and Android 7 LG G6, but DJI GO crashes just shy of 10 minutes of usage. I was able to take several crash dump and it seems there is a memory leak with the graphics library. I'm still trying to figure out if there is a workaround

Some log extract:
...
<3>[21769.427795 / 07-21 08:31:04.870][3] kgsl kgsl-3d0: |kgsl_get_unmapped_area| _get_svm_area: pid 15565 addr 0 pgoff c48 len 786432 failed error -12
<2>[21769.428014 / 07-21 08:31:04.870][0] kgsl kgsl-3d0: |adreno_hang_int_callback| MISC: GPU hang detected
<3>[21769.428089 / 07-21 08:31:04.870][3] kgsl kgsl-3d0: |kgsl_get_unmapped_area| _get_svm_area: pid 15565 addr 0 pgoff c48 len 786432 failed error -12
<3>[21769.428164 / 07-21 08:31:04.870][1] kgsl kgsl-3d0: dji.go.v4[15565]: gpu fault ctx 24 ts 51873 status C00801C1 rb 1920/1956 ib1 00000000BD345134/017e ib2 00000000BCCC1790/0000
<3>[21769.428183 / 07-21 08:31:04.870][1] kgsl kgsl-3d0: dji.go.v4[15565]: gpu fault rb 2 rb sw r/w 1920/1956
...
07-21 08:31:05.037 15565 16647 E Adreno-GSL: <gsl_memory_alloc_pure:2125>: GSL MEM ERROR: kgsl_sharedmem_alloc ioctl failed.
07-21 08:31:05.038 15565 16647 W Adreno-GSL: <sharedmem_gpuobj_alloc:2021>: sharedmem_gpumem_alloc: mmap failed errno 12 Out of memory
07-21 08:31:05.039 15565 16647 E Adreno-GSL: <gsl_memory_alloc_pure:2125>: GSL MEM ERROR: kgsl_sharedmem_alloc ioctl failed.
07-21 08:31:05.070 15565 15992 D UsbAccessoryService: rate 1,45 MB
07-21 08:31:05.090 15565 16647 W Adreno-GSL: <gsl_ldd_control:467>: ioctl fd 109 code 0xc040094a (IOCTL_KGSL_GPU_COMMAND) failed: errno 35 Resource deadlock would occur
07-21 08:31:05.090 15565 16647 W Adreno-GSL: <log_gpu_snapshot:376>: panel.gpuSnapshotPath is not set.not generating user snapshot
07-21 08:31:05.090 15565 16647 W Adreno-GSL: <gsl_ldd_control:467>: ioctl fd 109 code 0xc040094a (IOCTL_KGSL_GPU_COMMAND) failed: errno 35 Resource deadlock would occur
07-21 08:31:05.090 15565 16647 W Adreno-GSL: <log_gpu_snapshot:376>: panel.gpuSnapshotPath is not set.not generating user snapshot
07-21 08:31:05.095 15565 16011 I DJIFpvGimbalPitchView: gimbalPitch: -14.8
07-21 08:31:05.099 15565 16647 W Adreno-GSL: <gsl_ldd_control:467>: ioctl fd 109 code 0xc0140933 (IOCTL_KGSL_TIMESTAMP_EVENT) failed: errno 22 Invalid argument
07-21 08:31:05.099 15565 16647 W Adreno-GSL: <ioctl_kgsl_syncobj_create:3358>: (6e, 18, 51879) fail 22 Invalid argument
...
07-21 08:31:05.505  3349  4444 I ActivityManager: Process dji.go.v4 (pid 15565) has died
...
07-21 08:32:21.370  2844  2844 I Adreno  : QUALCOMM build                   : 2ff701b, Ifb108ab6ba
07-21 08:32:21.370  2844  2844 I Adreno  : Build Date                       : 01/30/17
07-21 08:32:21.370  2844  2844 I Adreno  : OpenGL ES Shader Compiler Version: XE031.09.00.03
07-21 08:32:21.370  2844  2844 I Adreno  : Local Branch                     :
07-21 08:32:21.370  2844  2844 I Adreno  : Remote Branch                    : refs/tags/AU_LINUX_ANDROID_LA.UM.5.5.C1.07.00.00.275.029
07-21 08:32:21.370  2844  2844 I Adreno  : Remote Branch                    : NONE
07-21 08:32:21.370  2844  2844 I Adreno  : Reconstruct Branch               : NOTHING

2017-7-21
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DTK
Second Officer
Flight distance : 1943159 ft
Australia
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Read about why android 7 does not work with DJI Go, you will know why.
2017-7-23
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ars.fabula
First Officer
Flight distance : 706234 ft
Switzerland
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DTK Posted at 2017-7-23 19:23
Read about why android 7 does not work with DJI Go, you will know why.

Can you point out an article about that ?
I read tons of stuff and complaints about crashes, but never an actual factual explanation.

DJI does claim to support the LG V20 which is natively Android 7 along with some of the Samsung models.
2017-7-24
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artest113
lvl.1
Flight distance : 77848 ft
Malaysia
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it used to crashed once or twice per flight when I was using One Plus One, now with my S8, I had 10-20 flights, never crashed once
2017-7-24
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kordless2
New
Flight distance : 1394 ft
United States
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#3. App will tank every time on my Nexus 5 after I disconnect the aircraft. This basically locks up my phone until I manage to kill the app itself.
2017-7-24
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Jim.Leonard
New
Flight distance : 44301 ft
United States
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crashes consistently on a Nvidia Shield, but loads back up without issue.
2017-7-24
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CCScott
lvl.3
Flight distance : 288366 ft
United States
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The performance of the app on Android is horrible. How can DJI possibly allow this to continue and barely say a word. The app store ratings are all you need to look at to see the never ending problems people are having. For me (Running a Samsun S7 Edge and a Samsung S2 Tablet, it's completely ruining the ownership experience.
2017-7-24
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CCScott
lvl.3
Flight distance : 288366 ft
United States
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The performance of the app on Android is horrible. How can DJI possibly allow this to continue and barely say a word. The app store ratings are all you need to look at to see the never ending problems people are having. For me (Running a Samsun S7 Edge and a Samsung S2 Tablet, it's completely ruining the ownership experience. And for the record, "buy a ipad is not a solution to a poorly implemented app"
2017-7-24
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Mblumster
lvl.1
Flight distance : 61900 ft
United States
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Prior to the latest update to Android version 4.1.4, I have very little problems with my app crashing.  Since the latest update, my app crashes every time the app is started.  My only fix was to uninstall the previous installation and then download the latest version as an entire new install and not as an update.  Flight logs, pictures and videos from previous versions are still accessible with the new software.
2017-7-26
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Alexei Merinov
Captain
Flight distance : 4796509 ft
Russia
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I use a separate 5 "smartphone with Android 5.1 without a SIM card so as not to receive a call during the flight. I uploaded maps for off-line. I switched on the GPS on my smartphone .. And DJI GO4  never flew!
2017-7-31
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fans1204a4d6
lvl.1
Flight distance : 103166 ft
Australia
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Mine is ok - very rare
2017-7-31
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fans1204a4d6
lvl.1
Flight distance : 103166 ft
Australia
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Oh, I am using iOS - very rarely crashes and no crashes since the latest updates a few days ago
2017-7-31
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fans1204a4d6
lvl.1
Flight distance : 103166 ft
Australia
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Oh, I am using iOS - very rarely crashes and no crashes since the latest updates a few days ago
2017-7-31
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Mari
Captain
Flight distance : 1308780 ft
Netherlands
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... my problems started after update Android 6 to 7 and app update 4.1.0. App crashed several times during flights. Did everything that was supposed to fix this problem written on this forum without any results.

Bought myself an iPad 4 Mini, since then I'm flying more relaxed then ever...
2017-8-1
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Dutchgixxer
Second Officer
Flight distance : 738084 ft
Sweden
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Is version 4.1.4 stable now?
2017-8-1
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Peterc90
lvl.1
Australia
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I had crashing on iOS but have since fixed it by not using the original cable.
2017-8-3
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alexmbraMav
First Officer
Flight distance : 475220 ft
Portugal
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I am using an Android Doogee Y6 Max, and it never crashed.
2017-8-3
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STRIDE8
Captain
Flight distance : 1382431 ft
United States
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Android = 0 times ..knock on wood.  Mavic owner of 5 weeks
2017-8-4
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fansf1224c1b
Flight distance : 17247 ft
United Kingdom
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VMav Posted at 2017-5-12 19:41
Android Moto G 5.01, Galaxy S4,  Nexus 7 II 6.01 - both DJI GO4 4.0.6 and 4.0.7 would not survive until the end of the flight.  On Moto I can restart application and it most of the time could connect back.  On Nexus 7 II - tablet freezes, and goes into reboot.

Was looking at iPad mini2 but decided to try litchi on Nexus 7... Two flights - no reboots.  Looks like 25 bucks for litchi saved me 230 for refurb. iPad mini2.

But do you not find it a bit ironic, that we all seem to have issues with DJI GO 4 on Android, crashes, etc.   Yet the craft is running on Android, their new screen is Android....... it just doesn't make sense at all.
2017-8-4
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Strychnox
New
Flight distance : 899377 ft
Brazil
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Someone is having problems with code. After the update is no longer working on my lg g4. Thank you
2017-8-4
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prutser
lvl.3
Flight distance : 3044747 ft
Netherlands
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Mcflying Posted at 2017-5-12 01:19
I would think on which platform, IOS or Android is pretty relevant.

I'm on Android, S7. No problem till the August 4th, 2017 update. As of now the app crashes everytime and already after a few seconds.  This happens as soon as the drone comes online too.

All help welcome. Oh..and I removed and reinstalled the apps already several times. No luck.

Cheers Hannuz
2017-8-5
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prutser
lvl.3
Flight distance : 3044747 ft
Netherlands
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prutser Posted at 2017-8-5 07:35
I'm on Android, S7. No problem till the August 4th, 2017 update. As of now the app crashes everytime and already after a few seconds.  This happens as soon as the drone comes online too.

All help welcome. Oh..and I removed and reinstalled the apps already several times. No luck.

Oke...the app definately crashes as soon as the craft comes online..while offline, the app does not crash. Guess the issue is to be resolved by DJI

I would appreciate an official DJI response. Thx
2017-8-5
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ralfh
New
Germany
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4.1.5 crashes constantly on S7 / Android 7
2017-8-5
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Pierre Genin
lvl.1
Flight distance : 322 ft
Spain
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I purchased a Spark two days ago. I have not been able to fly. With an Samsung S6 the App crashes when the motors start. With a BlackBerry PRIV crashes when I use the camera. With a Samsung Note 3 I can not ser the video signar. With a LG G6 crashes at take-off. And with a Samsung A5 the video is not show.  So 5 phones and still on earth.
2017-8-6
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Pierre Genin
lvl.1
Flight distance : 322 ft
Spain
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Is frustrating.
2017-8-6
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fans40a566a8
lvl.1
Flight distance : 40453 ft
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United Kingdom
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Constant crashing now iOS 10 iPhone 6splus pain in the bum. As soon as I enter device boom black screen then back to homepage.
How to roll back to 4.1.4 any ideas welcome
2017-8-6
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R_Adams
lvl.1
Flight distance : 9144 ft
Canada
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On iOS I don't crash but I keep losing contact with my drone in the air (30m away) and I am forced to RTH. No successful flights since upgrade to 4.1.5. I would like to return to 4.1.4 please.
2017-8-6
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PROMOLOZO
lvl.1
United States
Offline

You should update your initial post to

PHONE:
OS:
DJI APP VERSION:
FIRMWARE VERSION MP:
FIRMWARE VERSION CONTROLLER:

List of problems:

It might help DJI eventually narrow down where things may be going wrong with non ios platforms. Im on  iPhone 7 plus, latest ios, Firmware .004. Zero problems so far

2017-8-9
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