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Catastrophic Failure After 3 Weeks of Flying
780 6 2017-5-13
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HowDoo
lvl.1
Flight distance : 23579 ft
United States
Offline

Just got home from the park. Drone was abut 300 ft high, 400 ft away. Pressed return to home. It returned overhead, slowly descended, and then stopped flying about 50 feet about the ground. Crash landing. Gimble broke off, and a few propellers are damaged. Ugh!
Can I send it back?
2017-5-13
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Matt-and-Riley
First Officer
Flight distance : 324442 ft
United Kingdom
Offline

First

1. Open a support case with DJI on the web site, they'll want it back to repair it, then either bill you or accept it was their fault
2. Upload your logs to the web so everyone here can trawl them and guess what the problem was
3. Debate endlessly what you did wrong, didn't do wrong, why it crashed, ufo's, bird strikes, battery failure
4. Get your drone back from DJI and carry on
2017-5-13
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HowDoo
lvl.1
Flight distance : 23579 ft
United States
Offline

Thanks.  
2017-5-13
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Matt-and-Riley
First Officer
Flight distance : 324442 ft
United Kingdom
Offline

http://www.dji.com/service/repair

While you're waiting don't forget to regularly rant about how long it's taking, it helps pass the time ;)
2017-5-13
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ibuyufo
Second Officer
Flight distance : 819098 ft
United States
Offline

Matt-and-Riley Posted at 2017-5-13 16:08
http://www.dji.com/service/repair

While you're waiting don't forget to regularly rant about how long it's taking, it helps pass the time ;)

Also don't forget to mention how incompetent the repair and customer service are when they return your p3 and it's still broken.  Just kidding.
2017-5-13
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
Offline

If you want you can upload your flight log here and we can see what happened:  http://www.phantomhelp.com/LogViewer/Upload/

site credit:  msinger
2017-5-13
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KENSY
lvl.2
Flight distance : 10696 ft
United States
Offline

Sorry about your crash. We all would like to learn from experiences like this. Upload the files or tell us what you found out. From your initial description, looks like everything was good till the crash. Did you run out of battery?
2017-5-13
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