hi
in last sanday i made reservation for dji phantom pro advanced from dji.com.
so. i pay by paypal the cost of 1750 euro
in the paymant progress i see that i can alweys track the parcel what promised to arive to me
in 5 to 9 working days.
after payment completed i try to find the login user and password to log to dji.com to my account for follow the order
but to my email not arived any email from dji.com
so. when i see that i can't log to my account with my paypal email i try to use the "lost password" form to recover the password
3 days waiting for replay but no any email arive. i try to recover password several times. the recover password is showing me message that email send to my email with instruction how to reset the password but like say before. no any email arive to me
this account what i m using now here to post this thread is not my paypal account. this account i created just for this issue use,
so. what i need to do ?
how and where i can track the parcel?
can someone help me to recover my password?
what i can do from here?

if you need my paypal email please let me know here and i will send you in private

this not working
is not sending any email

Retrieve password
A password reset link has been emailed to you. Please check your email and follow the link.
avi@ben*******amily.com

Could you please PM me your order number and PayPal e-mail address? we'll help you check the status.
Besides, have you checked the spam mail box?

thanks for helping me
i just send pm to you
all the best

i do check the spam box

avitor Posted at 2017-5-17 04:12
i do check the spam box

I received your message and checking it with sales team to see what we can do for you, will get back to you soon.

avitor Posted at 2017-5-17 04:12
i do check the spam box

I hear from them, please send an e-mail to onlinesales@dji.com with your PayPal e-mail address to ask for password reset, we'll help you handle it on our end.

i alredy do that 4 times in this last week. they never back to me

so.after you asked me to send another email to onlinesales@dji.com but they not replay back to me

why its so complecate to send me password reset to email avi@........family.com
to same email box. i don't asking to send it to another email box. this not have nothing to do with security

avitor Posted at 2017-5-18 23:08
so.after you asked me to send another email to  but they not replay back to me

Sincerely sorry for the inconvenience caused, I just confirmed with sales team, they replied your email already, Could you please check your mail box?