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No RAW file while taking photos
5529 35 2015-3-8
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ignacy.w
lvl.2
Flight distance : 2308015 ft
Poland
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Hi, i'm trying to make some shots with option JPG+RAW, but there is no DNG file, but only JPG.
Even if i set the option for RAW only, i still get JPG files...
Any ideas what is wrong?
2015-3-8
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DJI-Autumn
First Officer

Hong Kong
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Reboot your device then have a try.
You use a latest version app?
2015-3-9
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ignacy.w
lvl.2
Flight distance : 2308015 ft
Poland
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Yes, latest version of the app. Rebooted couple times, tried with three different devices. Still no RAW files...
2015-3-10
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beapilot
lvl.4
Flight distance : 4501411 ft
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United States
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Do you have it set to take multiple pictures?  It's a setting where, for example, one click of the shutter might take 3 photos at one time.  If this multi-shot feature is enabled, the Inspire 1 will only capture .JPG images and not .RAW files.  Ensure it's on single-shot mode.
2015-3-10
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ignacy.w
lvl.2
Flight distance : 2308015 ft
Poland
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Yes, it is on single-shot mode. Everything else is working fine, recording in any format and quality. Just RAW files missing...

I just spoke with EU support team and they don't know what is the problem.
Most suspected is the gimbal/camera module itself... Repair needed
2015-3-10
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DJI-Autumn
First Officer

Hong Kong
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ignacy.w Posted at 2015-3-10 19:15
Yes, it is on single-shot mode. Everything else is working fine, recording in any format and quality ...

So you can't find the raw files on PC?
Have you sent it already? I need to know your firmware version list. Could you pls help to take a screenshot?
2015-3-10
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ignacy.w
lvl.2
Flight distance : 2308015 ft
Poland
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I went to the local distributor and we tried it with different gimbal/camera module and it worked. So the problem is for sure in the camera itself.
2015-3-10
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tdaviess
New

United States
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I'm having the same problem. I just got the Inspire 1 a few days ago. Only files I'm getting are JPEG. What is the latest app version? I don't even see an option for JPEG+RAW. I've got the latest firmware.
2015-3-10
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tdaviess
New

United States
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I was able to find the setting for jpeg+raw. It works great.
2015-3-10
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damdidam
lvl.1
Flight distance : 766047 ft
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Germany
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tdaviess Posted at 2015-3-11 02:41
I was able to find the setting for jpeg+raw. It works great.

Hello, I have the same problem. Have you fix it yet?
2015-3-28
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ignacy.w
lvl.2
Flight distance : 2308015 ft
Poland
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Hello, i had to visit my local dealer, and they replaced gimbal + camera unit with their own. Mine they have sent for the repair to DJI.
2015-3-28
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mwalla
lvl.1

United States
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I just discovered I have the same issue, came home to find my card nearly empty, no RAW files taken at all.  I am searching the forums for help.  Oh boy this isn't good news!     Thankfully I shot some video, hopefully I can pull from that.

Wrote to DJI, hoping there's a fix.   Anyone else encounter the camera not recording RAW?
2015-4-1
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woodielb
lvl.2
Flight distance : 78061552 ft
United States
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I was just about to start a thread when I saw this one. Same issue, my camera will write jpegs, but not raw files. Whether replaying in the pilot app, or looking at the card in Lightroom or Final Cut Pro X, jpegs are written, but raw are not. Single shot setting, auto or manual exposure, makes no difference, it will not record raw files. Video is no affected.

DJI, Autumn, pls help!
2015-4-1
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mwalla
lvl.1

United States
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Might not be really useful, but interesting thing I discovered:  I saw that the file names on my cards imply that the RAW files are being "recognized" in some way, but just aren't written.   I shot a few JPGs, starting with 001, 002, 003.  Then thats when I switched to RAW.  Took 40+ shots, they don't appear, and then I switched to RAW+JPG and then the numbering is at 045 for the JPGs, leaving a big gap of missing files.  
2015-4-2
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mannylo33
New

United States
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Where do you see the option to switch to RAW+JPG? I have the Vision 2+ and all my files appear as JPEG on my SD card. Is it something fixed with an update automatically or do I need to set it on the app somewhere?
Thanks.
2015-4-7
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gary
lvl.2
Flight distance : 79360 ft
Australia
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Hi, I have the same problem.  I can record jpg only but if iI try raw or jpg+raw I get nothing.  DJI support said the camera was faulty but I am still waiting for them to help fix it/ replace it.   I am so far very disappointed with a brand new expensive product and very slow support to replace it.  The website has these live chat functions all over it but that is a waste of time!  
2015-4-11
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Johnny Sky
lvl.1

United States
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One of the main reasons I purchased the Inspire 1 was for shooting photo in RAW.  I film with a Black Magic Pocket Cinema Camera when producing regular videos, and the control available when grading RAW .DNG files is spectacular!  My very first testing with the Inspire 1 was to shoot DNGs, and after numerous attempts with all possible camera settings, I find no signs of DNGs appearing anywhere!

Looks like this thread has given me my answer.  Is it a potential of just switching out the Inspire camera? Or do we need to switch out camera and gimbal?  Thanks for this thread!
2015-4-11
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fuadariff
New

Malaysia
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I have the same problem too...
2015-4-12
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pascald.photo
New

Germany
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Same story over here. No RAW-Files. Everything else seems to work fine.
If I have to exchange the Gimbal this will take weeks. Isnt there a way to do it with a softwareupdate?
2015-4-13
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surfer808
lvl.1

United States
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Same problem here, I called support and they said that the whole unit (drone, camera and gimbal) has to be sent in and it will take a minimum of 6 weeks to return.
2015-4-14
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surfer808
lvl.1

United States
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pascald.photo Posted at 2015-4-14 15:59
Same story over here. No RAW-Files. Everything else seems to work fine.
If I have to exchange the Gi ...

have you heard anything back yet?
2015-4-15
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pascald.photo
New

Germany
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surfer808 Posted at 2015-4-15 17:09
have you heard anything back yet?

I think there is no softwaresolution so I decided to send it in. 6 weeks was what they told me too. This aint good news if you  want your device back quickly.
2015-4-15
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surfer808
lvl.1

United States
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Hey guys, good news. The camera works after the new Inspire update. Just update your drone and controller and it works!
2015-4-15
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surfer808
lvl.1

United States
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pascald.photo Posted at 2015-4-15 18:43
I think there is no softwaresolution so I decided to send it in. 6 weeks was what they told me too ...

Actually I just did the new Inspire 1 software update and it fixed the problem
2015-4-15
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mwalla
lvl.1

United States
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surfer808 Posted at 2015-4-16 07:47
Actually I just did the new Inspire 1 software update and it fixed the problem

I was hoping for someone to post that.... I'll try tonight and edit my post if I confirm success on my end.
Edit:  CONFIRMED Success!  The "missing RAW files" issue has been resolved when I have updated to latest firmware.   
2015-4-15
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woodielb
lvl.2
Flight distance : 78061552 ft
United States
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Me too, firmware update fixed my "no RAW file" problem. Sweet, it all works like it should now!
2015-4-15
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daniel.gosi
lvl.1

Austria
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I had the same problem and firmware upgrade fixed it for me as well. Thanks to DJI!
2015-5-3
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meseke
New

United States
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So, DJI, my camera/Inspire is not reading the Firmware updater file and I am not able to switch to various settings, nor getting RAW images. Any help? I've tried the latest Firmware with both the SD and SSD cards. I re-formatted the SD card, but don't see how to format the SSD via the RC.
2016-4-5
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Jeep_Daddy
lvl.1
United States
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Make sure you have the latest firmware and if you are having trouble with an Android completely remove and reinstall the DJI  GO4 app.  
2017-7-21
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fanse41c3051
lvl.1
Flight distance : 43658 ft
United States
Offline

SD card. Only use: Here is a list of Recommended SD cards: 1. Lexar 633X Class10 16GB MicroSDHC UHS-I 2. Panasonic 16GB MicroSDHC UHS-3 3. Sandisk Extreme 16GB MicroSDHC UHS-3 4. Lexar 633X Class10 64GB MicroSDXC UHS-3 (Currently for P4 Only)
2017-7-23
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fanse41c3051
lvl.1
Flight distance : 43658 ft
United States
Offline

SD card. Only use: Here is a list of Recommended SD cards: 1. Lexar 633X Class10 16GB MicroSDHC UHS-I 2. Panasonic 16GB MicroSDHC UHS-3 3. Sandisk Extreme 16GB MicroSDHC UHS-3 4. Lexar 633X Class10 64GB MicroSDXC UHS-3 (Currently for P4 Only)
2017-7-23
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Raevan
lvl.1
Flight distance : 43658 ft
United States
Offline

SD card. Only use: Here is a list of Recommended SD cards: 1. Lexar 633X Class10 16GB MicroSDHC UHS-I 2. Panasonic 16GB MicroSDHC UHS-3 3. Sandisk Extreme 16GB MicroSDHC UHS-3 4. Lexar 633X Class10 64GB MicroSDXC UHS-3 (Currently for P4 Only)
2017-7-23
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Raevan
lvl.1
Flight distance : 43658 ft
United States
Offline

SD card. Only use: Here is a list of Recommended SD cards: 1. Lexar 633X Class10 16GB MicroSDHC UHS-I 2. Panasonic 16GB MicroSDHC UHS-3 3. Sandisk Extreme 16GB MicroSDHC UHS-3 4. Lexar 633X Class10 64GB MicroSDXC UHS-3 (Currently for P4 Only)
2017-7-23
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Bakshiusa
lvl.1
Flight distance : 77005 ft
Offline

Over one year later, having the same problem on my P4P.
RAW+JPG, latest fw, only jpg files created.
Any hints?
2018-10-24
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Skyler King III
lvl.2
Flight distance : 1387582 ft
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United States
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ignacy.w Posted at 2015-3-10 03:15
Yes, it is on single-shot mode. Everything else is working fine, recording in any format and quality. Just RAW files missing...

I just spoke with EU support team and they don't know what is the problem.

I have same problem but I know it's NOT a "gimbal problem"
2018-12-26
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Skyler King III
lvl.2
Flight distance : 1387582 ft
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United States
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daniel.gosi Posted at 2015-5-3 09:50
I had the same problem and firmware upgrade fixed it for me as well. Thanks to DJI!

Update did NOT fix my problem.  Last update was 12/11/2018, correct?
2018-12-26
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