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Bad experience with DJI dealers and services in Bengaluru India
256 8 2017-5-19 02:14:02
jprnayaka
Beginner
India
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Hi Everyone,

I just want to share my worst experience with DJI dealers and services in Bengaluru(India). Hope this will help the people who wants to invest on DJI Products in Bengaluru(India).

I am a software professional. I maintain some of the tourism websites on my own. I was fascinated towards aerial photography and started looking for products which will help. I found DJI products and started exploring their products published on their website dji.com. One thing I noticed that DJI is not selling their products in India and found dealers information. I found a dealer name “AEROPIX” and visited their office(Jan 2016). The owner of this company said, he has Inspire 2 which is very good for professionals like me and will deliver within 2-3 days. I paid him the complete amount(you can buy a car) on 30th Jan 2016. He started bluffing for almost a month. Then I was frustrated and wrote an email to dji at support@dji.com and got response with the request number(165347). After that nothing happened. Then I went and saw Inspire 1 Pro which he was using and paid extra amount and got the bill(2nd March 2016). He used to lie that he will provide pilot license, insurance and necessary documents related to DJI products. But till now, I haven’t received anything.

I hardly used my Inspire 1 Pro for 5-7 video shots through out the year. To my bad luck, 2 months back I had a small crash and my X5 camera gimball stopped working. I had given it to AEROPIX to repair, as he says he is the best dealer. It’s almost a month, he says DJI is not responding for the emails as they have got lot of other services to work on. Don't know whom to trust.

To be frank with you guys, if you purchase any DJI products in India(specifically in Bengaluru) you should not do any mistakes like crashing or anything. Because you won’t get any support. You will end up  with frustration.

The BIGGEST MISTAKE that I did in my life is buying DJI Inspire 1 Pro. Sorry to say this, but its a fact. I could have invested on a car which I can pay in easy monthly installments with insurance and service for one complete year.

Regards,
Ramesh


2017-5-19 02:14:02
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DJI Mindy
Administrator
China
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We sincerely apologize for the unpleasant experience,Ramesh. Your frustration is understandable.
Could you please provide me with the link of the dealer's website and their contact information?
And please ask the dealer to provide you with the case number. The format of the case number should be "CAS-******-******".
I'll report this to our related team to see if there's anything we can do for you.
2017-5-19 02:30:20
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jprnayaka
Beginner
India
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DJI Mindy Posted at 2017-5-19 02:30
We sincerely apologize for the unpleasant experience,Ramesh. Your frustration is understandable.
Could you please provide me with the link of the dealer's website and their contact information?
And please ask the dealer to provide you with the case number. The format of the case number should be "CAS-******-******".

Thanks a lot for your quick reply Mindy!
This is what the customer expects. Now I got some confidence that the company is here to help me.
I have not got any case number. Today I got a message from the dealer at 2.32PM(IST) saying "Still not got reply, once I get will update you immediately"

Dealers's Website Address:
http://aeropix.in

Contact
Address: #54, 7th 'B' Main,
4th Block, Jayanagar,
Bangalore - 560 011
Email: mail@aeropix.in
Phone: +91 7676 946 946
Office Hours:Monday to Saturday,
9:30 AM to 7:30 PM

Eagerly waiting to see the next steps.

Best Regards,
Ramesh
2017-5-19 02:49:39
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DJI Mindy
Administrator
Japan
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jprnayaka Posted at 2017-5-19 02:49
Thanks a lot for your quick reply Mindy!
This is what the customer expects. Now I got some confidence that the company is here to help me.
I have not got any case number. Today I got a message from the dealer at 2.32PM(IST) saying "Still not got reply, once I get will update you immediately"

Thank you. And please contact the dealer and ask them for the case number then provide me with the case number for better assistance.
2017-5-19 02:57:22
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jprnayaka
Beginner
India
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DJI Mindy Posted at 2017-5-19 02:57
Thank you. And please contact the dealer and ask them for the case number then provide me with the case number for better assistance.

Hi Mindy,

I have tried to get the case number from the dealer. But he says it is confidential and cannot share the Case Number(Don't know whom to trust).
Also, he says there are only two people working in support team if he pressurises them they won't repair. They say it is completely broken. He also says we should not do any mistakes while flying. We are humans and will make mistakes during the initial fly.

He always says something to convince customers. I have lot of requests from my friends and family members to buy DJI products. Due to this real time issue, I am blocking them from buying DJI products in Bengaluru.

Please let me know on the next steps.

Regards,
Ramesh
2017-5-24 06:57:02
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jprnayaka
Beginner
India
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Hi Mindy,

I got reply from dealer "Aeropix" saying he get response from DJI, that customer should send it to Hong Kong for further interactions.
I really messed with DJI products and DJI dealers. I don't know why I have invested so much money on these.

Please tell me the address where should I ship, so that I can get any help from DJI.

Thanks
Ramesh
2017-6-1 06:18:43
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ramesh92
Beginner
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Can i know dealer in Delhi.
2017-9-7 23:08:59
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dancopter
Student Pilot
Flight distance : 2411073
United Arab Emirates
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Aren't drones banned in India?
2017-9-11 02:32:14
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DJI Mindy
Administrator
Japan
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ramesh92 Posted at 2017-9-7 23:08
Can i know dealer in Delhi.

Here are all the recommended repair centers we've got, but no infomation in Delhi, please find it in other website.
2017-9-13 00:11:36
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