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How to fix Crashing problem on DJI GO 4 on Android
3253 13 2017-5-20 08:39:10
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XXTechMoXX
lvl.1
Flight distance : 122996
United States
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Hey guys. I have been having this problem with the DJI Go 4 app crashing mid-flight. I was searching around the internet for a solution but I could not find one. I contacted DJI support but they just told me to refresh the firmware on the drone. That did not help at all. While I checked on Youtube, I found this video by this channel that is not very popular. The video actually solved the problem for me and that Is why I want to share this video with you guys. It was hard for me to find but I want to make it easy for you guys.
2017-5-20 08:39:10
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DJI Natalia
Administrator
China
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Glad to hear you got the crash issue resolved.
If it happens again, please provide us your phone model, the android system, then help us export the crash log saved into your phone, we'll forward the info to the engineers  for a further analysis.
You can find the log here: /sdcard/DJI/dji.go.v4/LOG/CRASH.
2017-5-21 02:36:49
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MeDrone
lvl.3
Flight distance : 379642
Italy
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Another thing that i have noticed,i get crashes after i log in in my account from the app.  
2017-5-21 03:39:20
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DJI Natalia
Administrator
China
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MeDrone Posted at 2017-5-21 03:39
Another thing that i have noticed,i get crashes after i log in in my account from the app.

What mobile device you use for the drone?
Please help confirm the system version and APP version.
If you do not login the account, the APP works properly?
2017-5-22 01:00:52
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Deutschmann Eck
lvl.1
Flight distance : 839674
Germany
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DJI Natalia Posted at 2017-5-21 02:36
Glad to hear you got the crash issue resolved.
If it happens again, please provide us your phone model, the android system, then help us export the crash log saved into your phone, we'll forward the info to the engineers  for a further analysis.
You can find the log here: /sdcard/DJI/dji.go.v4/LOG/CRASH.

Hallo,
Tried that today, but still the app quits midair after about 15 minutes on Samsung Galaxy tab S3 / SM T825 with 7 on it. Cant find the Crash log on the SD Card either only error pop log. on the internal memory.

2017-5-22 06:33:02
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Eric13
Second Officer
Flight distance : 467422
Germany
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I have tried all these settings when I was on K1.
I tried different combinations of those. I spent days on researching/trying.
I started with Nougat and went back to Marshmallow, it didn't make a difference.

Finally I found the solution:
Ipad Mini 4...
2017-5-22 12:25:51
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DJI-Jamie
DJI team
Flight distance : 34261
United States
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If you're using a phone and not a tablet, try uninstalling the Go app and downloading it via the QR code on your Phantom's download page.
2017-5-22 21:09:26
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MeDrone
lvl.3
Flight distance : 379642
Italy
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DJI Natalia Posted at 2017-5-22 01:00
What mobile device you use for the drone?
Please help confirm the system version and APP version.
If you do not login the account, the APP works properly?

Moto E 6.0
Until some time ago this was strangely related .
2017-5-23 14:14:40
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DJI Natalia
Administrator
Japan
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MeDrone Posted at 2017-5-23 14:14
Moto E 6.0
Until some time ago this was strangely related .

We do suggest you to use the device in our recommended list to ensure its performance.
2017-5-24 04:38:50
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fans689722dd
lvl.2
Flight distance : 904120
Belgium
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My dji go 4 app crashes also. Very annoying but dji doesn't give a sh.t It is always user problem. F..ckers, fix this issue.
2017-5-24 07:45:58
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fans7aa7cd84
lvl.1
Italy
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DJI Natalia Posted at 2017-5-21 02:36
Glad to hear you got the crash issue resolved.
If it happens again, please provide us your phone model, the android system, then help us export the crash log saved into your phone, we'll forward the info to the engineers  for a further analysis.
You can find the log here: /sdcard/DJI/dji.go.v4/LOG/CRASH.

Hi

Redmi note 3

until April it works properly
after that....
very random
now, from two days...it crash continuously!!

here the logs:

java.lang.NullPointerException: Attempt to read from field 'double dji.gs.e.b.b' on a null object reference
        at dji.gs.map.control.e.b(Unknown Source)
        at dji.pilot.fpv.control.k$3.handleMessage(Unknown Source)
        at android.os.Handler.dispatchMessage(Handler.java:98)
        at android.os.Looper.loop(Looper.java:154)
        at android.app.ActivityThread.main(ActivityThread.java:5527)
        at java.lang.reflect.Method.invoke(Native Method)
        at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:739)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:629)




ava.lang.NullPointerException: Attempt to read from field 'android.app.Activity android.app.ActivityThread$ActivityClientRecord.activity' on a null object reference
        at android.app.ActivityThread.handleStopActivity(ActivityThread.java:3592)
        at android.app.ActivityThread.access$1300(ActivityThread.java:153)
        at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1404)
        at android.os.Handler.dispatchMessage(Handler.java:102)
        at android.os.Looper.loop(Looper.java:154)
        at android.app.ActivityThread.main(ActivityThread.java:5529)
        at java.lang.reflect.Method.invoke(Native Method)
        at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:739)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:629)



thanks


2017-6-30 09:20:34
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Weetrax
lvl.1
Flight distance : 461
France
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I also have the Redmi Note 3 Pro, Android version 6.0.1.
Yesterday, I've done a flight without any crash.
Today I've made the Mavic Pro update and now when I'm connected to the drone and are in the main menu (with the video, map, ..), after 5 seconds, the app crash. Trying to get back to the app and same issue...

WTF DJI are you doing ? We paid $1200 a drone and the app sucks !!
I will return back my Mavic to Amazon and get refund !
2017-7-20 12:14:34
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loriwatts
lvl.1
Flight distance : 158
United States
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I also am having the app crash in flight as well as even when trying to look at my cash vids. It’s very scary and frustrating because I’m traveling and don’t always have access to cell or WiFi services. I use the iPhone 7+  I’ve tried uninstalling and reinstalling but it’s still a problem. This just started a day ago for me. It has worked fine in the past.
2017-10-12 05:42:31
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Curt Martini
lvl.1
Canada
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Same here. No matter what I try the app is going to crash at some point.

App crashes on every Android device and the release of the 106 firmware grounding tons of P4 like mine.

I feel as though DJI is actually working against their customers at times.
2017-10-23 03:40:03
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