DonBishop
lvl.2
United States
Offline
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I like DJI products, but customer support is so friggin' horrible that I just can't bring myself to buy another item from them. I have the Mavic Pro, Osmo, z-axis, and Osmo mobile. I am looking for a small, indoor drone, but ... DJI refused my warranty on the z-axis because I bought it on eBay, new, from a DJI authorized dealer. Even after sending the proof of purchase and the dealer's DJI certificate, they refused to repair it. It is coming back to me, then going to the vendor, then back to DJI, costing me pretty much two months of time. The Osmo went in for a broken SD card holder and I haven't seen it in over a month. I paid for the repair on the Osmo, and even after I got the notice that the Osmo would be coming back to me, DJI continues to send me bills for it. Maybe they think I'll forget and pay twice?
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