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Questions on delivery
1869 23 2017-5-25
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hallmark007
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Ireland
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Will spark Combo be ready same time as spark normal, can refresh be purchased after received and will batteries be available at same time.
2017-5-25
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Jimmers
Second Officer
Flight distance : 49623 ft
United States
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I believe you can purchase DJI Refresh within the first 48 hours of activating your drone.
2017-5-25
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Barney2k
Second Officer
United Kingdom
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According to this there is no date yet for the Combos.

Looks like it'll just be the standard Spark that ships in June.
2017-5-25
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AKentphoto
lvl.1
United States
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That site says June 31st...

B&H said June15th yesterday until they stopped taking pre-orders.  Now it says mid June.
2017-5-25
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Maxi3D
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Yes, Amazon 3rd party seller just emailed me and suggest that I cancel my order with them and order directly from DJI.
2017-5-25
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DJI-Jamie
DJI team
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At the moment, only the Online Sales team can answer that one. Just to clarify, though, are you referring to the DJI Store stock or dealer stock?
2017-5-25
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hallmark007
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DJI-Jamie Posted at 2017-5-25 13:24
At the moment, only the Online Sales team can answer that one. Just to clarify, though, are you referring to the DJI Store stock or dealer stock?

Dji online.
2017-5-25
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ReallyBigBob
lvl.1
United States
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I have similar problem: bought Mavic +Refresh.  Not given refresh activation code and told it will be sent electronically.  No code still 24+ hours later.
2017-5-26
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fans43fe3452
Second Officer
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United States
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Email from DJI, pre-sale :

"Dear ....,

Sorry for that due to the huge demand of Spark combo, the estimated shipping time for all combos of spark is same. Estimated shipping date: June 30, 2017
We will try our best to ship out on time, we don't rule out early shipment for this order . Thanks for your time. "
2017-6-1
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Cravenfan
Second Officer
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My Spark combo stated June 30th also.  The spare battery I was told will be listed as Out of Stock until the pre-orders ship and they have enough batteries for those who only order the Spark (1 battery) and those like myself who ordered the Fly More Combo (2 batteries).  I tried to see if they would add the third battery I wanted on my order (as the charger has 3 spots), but they would not.  I'll have to order it when available and pay the shipping charge.  Ack.  
2017-6-1
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hallmark007
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Cravenfan Posted at 2017-6-1 05:15
My Spark combo stated June 30th also.  The spare battery I was told will be listed as Out of Stock until the pre-orders ship and they have enough batteries for those who only order the Spark (1 battery) and those like myself who ordered the Fly More Combo (2 batteries).  I tried to see if they would add the third battery I wanted on my order (as the charger has 3 spots), but they would not.  I'll have to order it when available and pay the shipping charge.  Ack.

Your combo should come with 3 batteries, one on the aircraft and two spare, it's the same with Mavic when you buy Combo it says in description 2 batteries but you actually get 3,
Now I'm not 100% clear on this but that's always the way combos come.
Maybe a mod can check this out.
2017-6-1
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Bradders
Second Officer
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United Kingdom
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hallmark007 Posted at 2017-6-1 05:29
Your combo should come with 3 batteries, one on the aircraft and two spare, it's the same with Mavic when you buy Combo it says in description 2 batteries but you actually get 3,
Now I'm not 100% clear on this but that's always the way combos come.
Maybe a mod can check this out.

I thought the same..... I ordered the spark and then contacted DJI to ask how many TOTAL batteries come in the combo and it is only 2. 1 with the spark and 1 with the combo.
2017-6-1
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hallmark007
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Bradders Posted at 2017-6-1 05:56
I thought the same..... I ordered the spark and then contacted DJI to ask how many TOTAL batteries come in the combo and it is only 2. 1 with the spark and 1 with the combo.

Ok because still advertising Mavic Combo with 2 battery Combo but you get 3, I'll just have to order another couple when the get stock.
2017-6-1
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Bradders
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hallmark007 Posted at 2017-6-1 06:18
Ok because still advertising Mavic Combo with 2 battery Combo but you get 3, I'll just have to order another couple when the get stock.

I agree, it sounds like it comes with 3 however 2 different DJI people said it was 2 batteries total. I will have to buy more when in stock also.
2017-6-1
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Griffith
First Officer
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fans43fe3452 Posted at 2017-6-1 05:02
Email from DJI, pre-sale :

"Dear ....,

Hmmm.  I haven't received such an email.  Has anyone else?
2017-6-1
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R&L Aerial
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Bradders Posted at 2017-6-1 07:24
I agree, it sounds like it comes with 3 however 2 different DJI people said it was 2 batteries total. I will have to buy more when in stock also.

The spark comes with one battery in the spark and one extra, the spark comes with 2 batteries total...
2017-6-2
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R&L Aerial
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Maxi3D Posted at 2017-5-25 11:22
Yes, Amazon 3rd party seller just emailed me and suggest that I cancel my order with them and order directly from DJI.

Amazon and bestbuy are the last place that will any inventory of the spark so yes, cancel..
2017-6-2
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fansbaf8b3d1
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Griffith Posted at 2017-6-1 11:16
Hmmm.  I haven't received such an email.  Has anyone else?

Hi,

I contacted Online Pre-sales to check on my order and he told me that my white Fly More Combo should be shipping by June 28th. When I placed the order, 2017-05-24 17:19:17 (UTC), it said estimated shipping date June 15.
2017-6-2
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YzaiTaN8ngkI
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fansbaf8b3d1 Posted at 2017-6-2 05:26
Hi,

I contacted Online Pre-sales to check on my order and he told me that my white Fly More Combo should be shipping by June 28th. When I placed the order, 2017-05-24 17:19:17 (UTC), it said estimated shipping date June 15.

exactly what they told me, and when i purchased the combo it had a ship date of June 15th.
might cancel my order and get a mavic, the whole point in buying was for an upcoming trip.
2017-6-2
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hallmark007
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fansbaf8b3d1 Posted at 2017-6-2 05:26
Hi,

I contacted Online Pre-sales to check on my order and he told me that my white Fly More Combo should be shipping by June 28th. When I placed the order, 2017-05-24 17:19:17 (UTC), it said estimated shipping date June 15.

Same here June 28th was under the impression shipping 15th June , I purchased 30mins before you typical dji..
2017-6-2
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wricks
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fansbaf8b3d1 Posted at 2017-6-2 05:26
Hi,

I contacted Online Pre-sales to check on my order and he told me that my white Fly More Combo should be shipping by June 28th. When I placed the order, 2017-05-24 17:19:17 (UTC), it said estimated shipping date June 15.

Just ordered today from DJI.  Ship date was estimated to be 06-30-17.
2017-6-2
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Wednesday
Second Officer
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Griffith Posted at 2017-6-1 11:16
Hmmm.  I haven't received such an email.  Has anyone else?

This was an email reply from an email I sent to pre-sales, complaining about "on the time of the order stated delivery on June 15th, and not June 30th". I believe that one of the components on the COMBO is the one delaying the delivery from 15th --> 30th (maybe the remote control).
2017-6-3
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YzaiTaN8ngkI
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Wednesday Posted at 2017-6-3 13:05
This was an email reply from an email I sent to pre-sales, complaining about "on the time of the order stated delivery on June 15th, and not June 30th". I believe that one of the components on the COMBO is the one delaying the delivery from 15th --> 30th (maybe the remote control).

Spoke to them agin today, I was now told they had a estimated ship date of the 15th on my combo.
2017-6-3
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GCBrent
lvl.4
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Australia
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YzaiTaN8ngkI Posted at 2017-6-3 14:58
Spoke to them agin today, I was now told they had a estimated ship date of the 15th on my combo.

Really? They told me the 30th yesterday and I ordered it under a few minutes of release... Different story every time!
2017-6-3
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