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Phantom 4 Pro won't connect and qr code won't scan
3357 7 2017-5-29
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Jdfotos
lvl.1

United States
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I just bought a new phantom 4 pro directly from DJI.  I am trying to set up the DJI GO APP and connect.  I'm scanning the qr code in the battery compartment with the serial number next to it, but it is not recognized.  I've tried photographing the code and enlarging the code and scanning it- no luck.  When I scan other qr codes, they scan, but indicate that they are the wrong qr codes.  I am scanning with my iPhone 7+ which is very sharp.  Why isn't the scan working and is that what is keeping me from connecting?  Please help!
2017-5-29
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kykphantom
Captain
Flight distance : 5294334 ft
Cyprus
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Same issue!
2017-5-29
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dronist
Captain
  • >>>
United Kingdom
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Is it a requirement now to scan the QR code to be able to fly?
2017-5-30
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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The QR code in the aircraft is not what's needed to initially set up the unit. Just to clarify, is it the activation process itself that you're getting stuck in, or are you unable to get to that step at all? Have you tried using a different lightning cable? Have you tried reinstalling the app, either via the App Store or via the QR code in the quick start manual?
2017-5-30
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IceCold
lvl.2
United States
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Same exact issue here. called DJI today they are aware of it.
2017-5-31
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djiuser_E6dXqWq
New
United States
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IceCold Posted at 2017-5-31 17:43
Same exact issue here. called DJI today they are aware of it.

And what did they tell you to do?
2017-7-5
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fans35196366
lvl.1

New Zealand
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Same issue here, why can't you just type the serial be
2017-7-19
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Oceana
New

United States
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IceCold Posted at 2017-5-31 17:43
Same exact issue here. called DJI today they are aware of it.

Were you able to figure it out?
2017-7-28
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