DJI are total CHEATING DISHONEST LIARS, DONT LISTEN TO WHAT THEY SAY ABOUT THE CARE REFRESH PLAN!

I purchased the Care Refresh on 24 th of April 1 day after purchasing the drone all registered and sorted. Before purchasing I spoke to tech support to confirm the types of cover and scenarios offered and was informed that yes all pilot errors are covered and if it falls into water or gets lost you will be covered !! A lady who barely had a grasp of the language spoken in my country informed me "Dont worry we will look after you". Ha

10 days later I made a claim for loosing my drone in a forest and was told the same. As above.

Now this is what gets me I managed to obtain a conversation between myself and a DJI tech advisor, I called and explained I was thinking about purchasing the care refresh and asked the following:

I asked if I would be covered If I loose my drone " DJI covers under any kind of issue even if it is a pilot error " I then asked her again if I fly it in a forest and it gets lost am I covered? she answers "It is covered yes"

IF you don't believe me listen to the call file attached.

Call with DJI on 29May2017.mp3.zip (679.94 KB, Down times: 11)

2017-5-30 Upload

Click on the file name to download attach
Audio of Call

Beyond what I have mentioned I have found DJI service to be among the worst I have ever experienced. This view I have taken has come about from the lack of communication, basically not 1 call in nearly 1 month. Also poor advice and mis selling is going get anyone raging.

The worst thing also from a customer standpoint is that it feels like some archaic  call room with chain of command and authority starting with the agent and ending with the supervisor and the data analysis team sandwiched between. No care team no other escalation process just a really poor apology from people that have probably had to work through the night to offer a service in my country.

Cheap service and an even cheaper business practice that doesn't comply with the consumer rights act in this country as I have been mis sold.

DJI just sort it out !!!

Right click and download file

Yeah, the 'consumer rights' point seems to be of interest to a lawyer I recently began talking to based on my experiences (paid for Mavic in Feb - don't have money, Mavic nor any sign of shipment from DJI). They are the worst company that I've dealt with in my entire life. Good luck getting anything other than pleasantries out of them.

We understand how you feel, deeply apologize for the trouble you’ve been caused.  We’re aware of your case and working on it now, please sit tight while we’re reviewing it , we will have someone to contact you for details later. Appreciate your patience.

Wait... DJI Care Refresh doesn't cover lost drones... do they?