GMG
Second Officer
Flight distance : 3632605 ft
France
Offline
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I'm overdue on writing this.
As soon as I got my Mavic in December, I pre-ordered a set of ND filters. Aside from the Mavic being a new device, with a new camera, it's pretty clear that the lens barrel makes fitting a filter somewhat challenging. Long story short, I had a number of issues (binding when the gimbal ramps up (fixed by swapping to the Cinematic series filters), an overly tight fit (making it difficult for PP to standardise filters, as apparently there's been variance in the barrel size).
Each time I raised issues, Jeff and Dan responded quickly and seemed very genuine about ensuring their concern that the product was performing well. Particularly impressive as I'm in France and the shipping costs for replacements added up.
Service and focus on persisting to deliver a great product is uncommonly good with PolarPro. Many thanks, guys.
I've been using the latest iteration of the Cinematic series filters and they've been a joy to use, with very visible results.
I've no connection or financial interest in PP. Just an exceptionally impressed customer.
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