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FEDEX refuses customized delivery options
1358 4 2017-5-30
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fanscea251b2
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Is the shipping coordinator at DJI aware that by selecting FEDEX - Adult Signature Required that customers are being prevented from ANY type of customized delivery?  Customers are unable to pre-sign for the delivery and can't even have the package held at a FEDEX location for pickup! Give your customers more delivery options.
2017-5-30
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Range30
Second Officer
Flight distance : 11281079 ft
United States
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Though I agree with you I think DJI does that to prevent online hackers from logging into your DJI account and changing shipping address or from someone going into a Fedex Location claiming to be you. It protects both you and DJI.
2017-5-31
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DJI Mindy
Administrator
Flight distance : 7 ft
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Rangs30,  thanks you for your reply.  FEDEX  do this for your property's safety, as well as DJI,  your understanding will be appreciated.
2017-5-31
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fanscea251b2
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DJI Mindy Posted at 2017-5-31 23:03
Rangs30,  thanks you for your reply.  FEDEX  do this for your property's safety, as well as DJI,  your understanding will be appreciated.

Trust me, I understand the intent but I think allowing the customer to be able to customize the delivery is the better option. Just allow the customer the ability to choose a delivery day/time. It's not that hard. Remember, there's a really good chance that the people that buy your products work for living!
2017-6-2
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DJI Mindy
Administrator
Flight distance : 7 ft
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fanscea251b2 Posted at 2017-6-2 03:43
Trust me, I understand the intent but I think allowing the customer to be able to customize the delivery is the better option. Just allow the customer the ability to choose a delivery day/time. It's not that hard. Remember, there's a really good chance that the people that buy your products work for living!

We listen to all the feedback on social media, I’ve transferred your feedback to the supervisor, will keep improving to make your experience with us better.
2017-6-4
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