dronist
First Officer
Netherlands
Offline
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DJI-Jamie Posted at 2017-6-2 15:48
Just to cement your return/exchange time frame, you should start a case with Support so that it will ensure that you've notified the appropriate team within the proper time frame. While you may have notified us here, the Support team is the one that actually initiates the return/exchange process. 7 days is generally for refunds. If you were looking for to exchange them, then you do have a longer 14 day time frame.
Thx Jamie, Will do!
I am thinking at least to keep one of them in case they can be fixed/updated in the near future!
Will see.
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