wormz30
lvl.3
Flight distance : 226460 ft
United States
Offline
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ALABAMA Posted at 2017-6-2 14:17
Update: Just got an e-mail with tracking # stating it would ship today. Hope this is the ending of a loooong drawn out, frustrating experience with dji repair.
A bit of advice...... WARRANTY means nothing to them. Pay no attention to that. Don't call, email, or chat with anyone unless you have extra hours to waste and
love getting angry. I'm just chalking the whole thing up to an expensive learning experience. All of you who are traveling down the same road as I did, I just say:
Did you ever get your drone? Mine had been in their hands for 3 weeks. Time after time, someone would say, "couple of days" until it turned into several weeks. The invoice said that it was 2 hours worth of labor... but it turned into several days (maybe even a week or more) of inaction... Then when i thought that I was going to see light of day when i got a "confirmation" that repairs were done and it'd be shipped within two days, nothing. Turns out their automated emails are wrong. They hadn't even finished the QA step in the process. I hit them up about it and they were like, "Sorry, we are swamped but thank you for your patience". Couple of days later, I finally got shipping confirmation from DJI yesterday saying that it should arrive today by 1030 am. It never arrived. I contacted DJI and UPS and the online rep kept trying to convince me that it had left their facility. I talked to a UPS rep and they confirmed that it NEVER got to UPS. When i told the online rep this, they went to go check and sure enough... They never bothered to send it. As a matter of fact, if I hadn't called attention to this, they still wouldn't have sent it. This isn't the first time I've been lied to by DJI about my repair of my drone. Great products... horrible customer experience |
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