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Unable to confirm email when activating mavic pro
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5045 188 2017-6-7 05:50:55
Jooberg77
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I am having a "Activation Service Error" when trying to activate my mavic for the first time.

Things I have tried:
- Upgrading the firmware
- Downgrading the firmware
- Reinstalling the DJI Go 4 app
- Trying it on LTE and wifi
- Multiple different wifi's
- Trying multiple different emails ( all confirmed)

Note: Yes, the Mavic is in RC mode.

Error

Error
2017-6-7 05:50:55
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DJI Mindy
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Appreciate all your feedback and patience, we double checked this situation with appropriate department, and found it's caused by temporary server system glitch. We're now working very hard to get it fixed, will let you know once it's done.
Besides, would you please PM us your aircraft SN, the e-mail address you used to activate it and purchase proof and channel  at your most convenience?
Sincerely sorry for the inconvenience caused, should you have any further questions, please feel free to contact us, we'd love to help.
2017-6-10 01:44:50
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DJI Mindy
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D1zzy Posted at 2017-6-10 11:24
i have tried it with cell data and wireless. i have tried different wireless ssid's all together. Different location when attempting to activate. i have tried 2 phones. Not sure how you got it to activate unless the serials never got logged when being shipped from the factory and the database cannot validate the serials? Maybe its as simple as a port blocked not allowing anyone to connect to send data or other more sophisticated issues are the culprit?

Sincerely sorry for the inconvenience caused,  we double checked this situation with appropriate department, and found it's caused by temporary server system glitch. We're now working very hard to get it fixed, will let you know once it's done.
Besides, would you please PM us your aircraft SN, the e-mail address you used to activate it and purchase proof at your most convenience?
2017-6-11 19:11:51
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DJI Mindy
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Lou1064 Posted at 2017-6-10 09:57
Hi All, I am joining the long list of people having this problem.  Got my Mavic 2 days ago and while everything seemed to go well at first I get the exact error " Activation Failed.  Please retry.  Activation Service Error.  From everything I have read here and on all other forums online the issue clearly is exactly as it states: ACTIVATION SERVICE ERROR.   DJI can you please simply fix your activation service which is where the error is.  Seems everyone including myself have followed all the requirements regarding approved device, being logged in, updated software, gmail account etc.  Therefore, unless DJI knows they specifically shipped a batch of faulty units, we should not have to return the item to fix this problem.   Please provide a real resolution instead of redundant comments that everyone has complied with.  Thank you for kind assistance while awaiting resolve.

Sincerely sorry for the inconvenience caused, would you please PM us your aircraft SN, the e-mail address you used to activate it and purchase channel at your most convenience? We will forwarded our engineer to check and will keep you updated.
2017-6-11 19:16:53
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DJI Mindy
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ZH99 Posted at 2017-6-10 12:52
Currently having the same issue, bought my mavic from best buy and returned it because of this error. I bought another one from amazon and still having the issue. Please fix this as soon as possible. I hate seeing the drone not flying.

Sincerely sorry for the inconvenience caused, would you please PM us your aircraft SN, the e-mail address you used to activate it at your most convenience? We will keep you updated once it's fixed.
2017-6-11 19:26:29
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DJI Mindy
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Hi, guys, please try to activate your Mavic Pro again right now. If problem persists, please send an e-mail to support.us@dji.com  with your serial number, the email address used to activate your drone, purchase proof  for further assistance. I do apologize for the inconvenience you've been caused.
2017-6-12 02:30:57
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DJI Mindy
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I'm truly sorry for the trouble that has been caused. If you guys still failed to activate after my previous message, then the purchase proof must be sent to support.us@dji.com for further assistance, your information will be feedback to our engineer who is really working  very hard on this issue. I will keep you guys posted if there is any update. Appreciate your patience very much, I'm always here with you.
2017-6-14 02:45:15
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DJI Mindy
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D1zzy Posted at 2017-6-14 04:05
Thank you for the update Mindy! Do you know or are you allowed to discuss what was/is the issue?

Hi all, please try again to activate your Mavic under normal process, it should be work. If not, please keep me updated.
2017-6-14 04:25:38
DJI Mindy
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Hi all, please try to activate your drone again under normal process. It should work, if not, please change different network and keep me updated.
2017-6-14 04:27:33
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DJI Mindy
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I'm glad you did. I apologize again for wasting your time and all inconvenience caused. Thank you very much for the updating and patience, we will try our best to improve our products and customer service to avoid this situation as much as possible in the future. Appreciate that you never give up.
Should you have any questions, please feel free to contact us, we’d love to help.
2017-6-14 18:13:36
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DJI Mindy
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fans186ad319 Posted at 2017-6-18 16:25
Hi - I am having problems activating my Phantom 4 - it keeps telling me to enter password - and do verification over and over - have done it about 50times

Before activation, you need to register a DJI account, you mean it need to be entered password again and again in this step? Any screenshot would be highly appreciated.
2017-6-19 00:28:06
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DJI Mindy
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guilhermydga Posted at 2017-9-22 22:53
Could you take a look at this topic? Me and another guy have this same problem.

https://forum.dji.com/forum.php?mod=viewthread&tid=113806

Sorry for the late response, do you still have the activation problem?
2017-9-26 03:07:34
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DJI Mindy
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guilhermydga Posted at 2017-9-26 20:29
Could you please answer me here or PM Mindy? It's been 7 days that I can not solve the problem.

So sorry for the late response, just saw your message.
Could you please PM me your DJI account as well? We will help to figure it out.
2017-9-28 02:50:19
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DJI Mindy
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tinoarauz2 Posted at 2017-9-26 18:42
Hi have the same problem, i cant activate my mavic pro, please helpme.

Could you please PM me your serial number and DJI account? We will help to look into.
2017-9-28 02:52:58
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DJI Mindy
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guilhermydga Posted at 2017-9-28 11:01
I sent the email, proof of purchase and the SN. And the log is here.

https://www.dropbox.com/s/u1rjfnprsz25tfq/log-2017-09-24.txt?dl=0

We are sorry to inform you that your drone is unable to activate due to the following reasons:
It was reported to be stolen during transportation unfortunately. We have already reported this case to the local police and the police has filed the case.
Now both the insurance company and the police are investigating.
Please contact the party who sold the drone to you for refund. Sorry for any inconvenience caused.
2017-9-29 21:13:30
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DJI Mindy
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fans6db15f52 Posted at 2017-9-28 11:53
I am also having problem with activating the Mavic and I am furious.

Just received a replacement unit for a gimbal defect (and still DJI charged me 88 eur for that, accusing of crash damage which never happened, but this is a closed sad chapter), tried to connect with remote (and yes of course the switch is on RC).. nothing.. aircraft disconnected.

Sorry for the experience with our product, please check if the firmware of RC and aircraft are matched, then link them, here is the tutorial video for your reference:
If the QR cannot be scanned, please search the Mavic Wifi and input password manually.
2017-9-30 02:27:19
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DJI Mindy
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EdBorja Posted at 2017-9-30 20:11
No puedo activar mi dji mavic pro, por favor soluccionarlo, e intentado con diferentes redes wi-fi, de la misma manera con dispositivos ios y android y nada que se me activa... creo es problema de fabrica. No es posible que pague por un drone que no puedo activar y poder realizar mis vuelos con el dji mavic pro !!

We are sorry for the late response because of Chinese National Day Holiday.
My we know if you still have the problem?
2017-10-11 03:13:56
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DJI Mindy
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fansf095de7c Posted at 2017-10-6 11:46
I bave the exact same problem. Do you have any news to fix it ?

What is the model of your drone? Spark or Mavic?
If it is Spark, please leave me with the serial number, thanks.
2017-10-11 03:14:55
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DJI Mindy
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fans02a068b6 Posted at 2017-10-6 20:56
Just got my care refresh replacement and it won't activate. How is this still an issue 4 months later?

The server was not available at that time, how about now? Did the drone get activated?
2017-10-11 03:15:55
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Jooberg77
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The support on live chat has offered no help.
2017-6-7 06:45:51
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Jooberg77
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Anyone ever have this before?
2017-6-7 10:55:57
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DJI-Mark
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Sorry for the frustration on your Activation process. If you are unable to activate your account, you may want to try a different email address to see if that resolves your issue. It helps to use an email address such as gmail, yahoo or anything that is not a private email.  Also, although you have said it in the beginning, it does bear repeating: Make sure your mobile device is hooked up to a Wi Fi.  Let us know the end result.
2017-6-7 12:46:22
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Ex Machina
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Maybe the service is offline -- are you still having problems?
2017-6-7 13:03:04
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fans3aeb845b
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I'm having the SAME issue. I just got my DJI Mavic Pro today. I've tried:

+Three new seperate email accounts.
+Two different phones.
+Reinstalling the app
+WiFi and Cellular
+Refreshing the firmware on the assistance app.

I called support and they said their servers are working. They claimed I needed to return my drone to whoever I bought it from and get a new one. I have a feeling it's NOT the device and actually their server.
2017-6-7 16:23:12
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fans1826e34f
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DJI-Mark Posted at 2017-6-7 12:46
Sorry for the frustration on your Activation process. If you are unable to activate your account, you may want to try a different email address to see if that resolves your issue. It helps to use an email address such as gmail, yahoo or anything that is not a private email.  Also, although you have said it in the beginning, it does bear repeating: Make sure your mobile device is hooked up to a Wi Fi.  Let us know the end result.

Same error here
2017-6-7 16:40:11
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DJI-Jamie
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Just to clarify, what mobile devices have you used thus far? Which mobile device and Go ap version are you running? How long have you been at this, give or take?
2017-6-7 16:58:20
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DJI-Jamie
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fans3aeb845b Posted at 2017-6-7 16:23
I'm having the SAME issue. I just got my DJI Mavic Pro today. I've tried:

+Three new seperate email accounts.

Could you answer post #8 as well?
2017-6-7 16:59:02
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DJI-Jamie
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Could you do the same as above?
2017-6-7 16:59:22
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fans1826e34f
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DJI-Jamie Posted at 2017-6-7 16:59
Could you do the same as above?

Most updated everything. iPhone 7 plus
2017-6-7 17:08:51
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fans1826e34f
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fans1826e34f Posted at 2017-6-7 17:08
Most updated everything. iPhone 7 plus

Been trying the past 2 hours.
2017-6-7 17:09:21
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DJI-Jamie
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fans1826e34f Posted at 2017-6-7 17:08
Most updated everything. iPhone 7 plus

Is the iPhone on the latest OS as well? Would it be possible to try an Android for the sake of troubleshooting? Where and when did you purchse it?
2017-6-7 17:12:14
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fans1826e34f
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DJI-Jamie Posted at 2017-6-7 17:12
Is the iPhone on the latest OS as well? Would it be possible to try an Android for the sake of troubleshooting? Where and when did you purchse it?

Yes. Best Buy. Today.
2017-6-7 17:15:34
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fans1826e34f
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fans1826e34f Posted at 2017-6-7 17:15
Yes. Best Buy. Today.

I fully expect my drone to operate on an iPhone. I shouldn't have to switch devices to get it to work.
2017-6-7 17:16:20
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Tylerva
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I just got mine today. It's definitely your guy's server issue. I've tried multiple devices.

I've tried two iPhone 6's and an iPhone 7. Along with a Galaxy S8.
2017-6-7 17:39:07
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DJI-Jamie
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fans1826e34f Posted at 2017-6-7 17:16
I fully expect my drone to operate on an iPhone. I shouldn't have to switch devices to get it to work.

No, but it just helps to rule out a possible iOS specific issue or if it's across the board. Since you just got it Today and it seems that this particular string of activation issues have happened within less 12 hours or so, you may want to give it one more day to see if it is a temporary server issue with a fresh app installation.

As far as hardware issues are concerned, it could potentially be an issue where the main controller is able to properly communicate with DJI's servers that could require an exchange. I understand that it is cumbersome to be delayed in this manner, but those would be your current choices.

2017-6-7 17:42:50
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DJI-Jamie
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Tylerva Posted at 2017-6-7 17:39
I just got mine today. It's definitely your guy's server issue. I've tried multiple devices.

I've tried two iPhone 6's and an iPhone 7. Along with a Galaxy S8.

You may want to look at post #17 as well.
2017-6-7 17:45:24
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FlyingFrank
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Just got the Mavic Pro today and activation failed too....wth....
2017-6-7 20:20:32
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Jooberg77
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Seems like multiple people are having issues.
2017-6-7 21:31:23
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Jooberg77
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DJI-Jamie Posted at 2017-6-7 17:45
You may want to look at post #17 as well.

I have used multiple differnt devices, emails and Wifi's. I dont have acces to a Android device.

Been trying for over 36 hours now.
2017-6-7 21:33:57
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Jooberg77
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IF anyone finds a fix, please post how you did so
2017-6-7 21:35:35
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shellingford
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Having the same issue. Tried Two IP7plus and one IP6 none worked. Switched between WIFI and AT&T cell, no help.
Just purchased today from Apple. Firmware upgrade went fine, connection went fine, account registration went fine, just no activation at all.
You guys must have a really bad activation server.
2017-6-7 22:25:28
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Jooberg77
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Anyone manage to find a fix?
2017-6-8 05:55:22
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fans1826e34f
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Still waiting here.
2017-6-8 06:22:29
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DJI-Mark
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I am seeing many postings on here in which activation has failed on Apple products, more recently iPhone 6 and iPhone 7. Were there any other types of mobile devices in which this occurred? If they were, please provide what type of mobile device was used. Also, include if any of you are having activation issues on a tablet or iPad device.
2017-6-8 06:25:34
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fans2f5d842f
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Happened for me on an iPhone, iPad and Android phone. At what point will DJI accept responsibility?
2017-6-8 06:31:49
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Jooberg77
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DJI-Mark Posted at 2017-6-8 06:25
I am seeing many postings on here in which activation has failed on Apple products, more recently iPhone 6 and iPhone 7. Were there any other types of mobile devices in which this occurred? If they were, please provide what type of mobile device was used. Also, include if any of you are having activation issues on a tablet or iPad device.

I don't have access to anything other than a iPhone.
2017-6-8 07:43:13
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FlyingFrank
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Got the Mavic Pro yesterday from Apple store, also having activation server issue by using iPhone 6 and 7 plus.
2017-6-8 07:44:48
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Tylerva
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I couldn't activate on three different iPhones. I also couldn't activate on a Samsung Galaxy S8. On twitter someone who asked for support help also was using an android and couldn't activate his drone.
2017-6-8 08:19:17
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DJI-Mark
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Thank you all for your patience. Currently, we are not having any issues on this end that would suggest an activation issue. Please consider the following:

1) Make sure your mobile device is one of the approved devices as on the list and has the latest operating system on it.
2) Make sure that your mobile device is fully charged.
3) Have your mobile attached to a Wi Fi network.
4) Have your email address with a more public domain such as Yahoo, Gmail, etc.
2017-6-8 08:31:07
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CRKus
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I too am having activation issues.

Attempted activation using an iPhone 7, and iPad Mini, and iPad Pro, and a Nexus 7 android tablet. All of them yielded the same "Activation Service Error".

I tried activating via WiFi and LTE with no change in application behavior.  I also tried routing my internet traffic via multiple outbound gateways.

I have my doubts that the explanation has anything to do with the type of phone/tablet or mobile OS anyone is using to activate. The hardware being used in these reports is simply too diverse, the problem must be upstream.
2017-6-8 08:32:16
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Tylerva
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Mark you've got to be so ignorant. Have you not read our posts??? NO ONE IS ABLE TO ACTIVATE WITH ANY DEVICE. We have tried every bit of troubleshooting you've suggested.

In fact, I had Best Buy look at it and showed them my contact with support and they've pulled your products off the shelf until they can confirm this issue has been fixed.

I've tried 3 different Mavic's on 5 devices, 4 networks. Yes everything is charged.

Your server "may look okay in your end" but clearly there is something wrong!!
2017-6-8 08:50:07
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Jooberg77
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DJI-Mark Posted at 2017-6-8 08:31
Thank you all for your patience. Currently, we are not having any issues on this end that would suggest an activation issue. Please consider the following:

1) Make sure your mobile device is one of the approved devices as on the list and has the latest operating system on it.

Sorry Mark, but when this many people rapidly have the same issue within a certain timeframe, there is some error on DJI's side.
2017-6-8 08:52:30
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CRKus
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Apologies for the multiple prior posts, the forum gives no indication if a post submission has actually been accepted.

To respond to the latest mod post...
1) Make sure your mobile device is one of the approved devices as on the list and has the latest operating system on it.
My iOS devices are all on the recommended devices list, as is my Nexus 7 tablet, as published at: https://www.dji.com/mavic/info
They are also running the latest version of iOS and Android mobile OSes.

2) Make sure that your mobile device is fully charged.
My iPhone 7 was charged to a high 90 percentage level, and my Nexus 7 was at 100% when I tried that device.

3) Have your mobile attached to a Wi Fi network.
Although I did attempt to activate on my iPhone 7 with wifi turned off, the majority of my activation attempts were via wifi connection, especially since all of my Apple and Android tablets are wifi only models.

4) Have your email address with a more public domain such as Yahoo, Gmail, etc.
My primary account email address is from a Romanian top level domain (.ro), but it is backed by Gmail. I did also register and tried to use a regular Gmail address, which yielded the same error. I also registered an account and attempted activation using my business email address, which is @apple.com, but that also failed with the same activation service error message.
2017-6-8 08:52:57
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DJI-Mark
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CRKus Posted at 2017-6-8 08:52
Apologies for the multiple prior posts, the forum gives no indication if a post submission has actually been accepted.

To respond to the latest mod post...

Do you have an email address that is through Gmail or Yahoo? Please try one of these types of email addresses.
2017-6-8 09:04:51
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CRKus
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DJI-Mark Posted at 2017-6-8 09:04
Do you have an email address that is through Gmail or Yahoo? Please try one of these types of email addresses.

I tried an @gmail.com address. It yielded the same activation service error message.
2017-6-8 09:06:52
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Tylerva
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Mark I have tried three different gmail accounts. Again, this is an issue with your server.
2017-6-8 09:08:42
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DJI-Mark
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Thank you all for your response.  I appreciate your patience while sorting out the activation process. Please make sure to be logged into the App before trying the activation process. Sorry for the redundancy but it bears repeating, make sure you have a mobile device that has the latest operating system and that you are using an email address that is of a public domain.
2017-6-8 09:42:37
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Tylerva
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Mark, I was logged into the app before attempting to activate the drone. I've tried this with a Gmail and a Yahoo account.

I also tried reinstalling the app.

My phone is up-to-date with the latest version of iOS.
2017-6-8 09:47:50
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