DJI Natalia
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fans80534a2e Posted at 2017-2-7 15:06
I have the same problem with the built in screen on the plus model being very laggy (the recorded video is fine). I sent it back to DJI a few weeks ago, and just got it back with a new controller. Flew in several locations today, and have the exact same issue everywhere I went. When I sent it in I wrote a big letter asking them to test it before sending back, and it looks like that was ignored. I called them today, to see if I could trade it in for a regular Pro model, since both controllers have had the same issue. They told me there are no trade ins, and to send it back to them again. The guy on the phone claimed he hasn't had a lot of people with this issue, and offered no solutions. Very frustrating, as I'll be another 3 weeks without my drone, but I don't see any other options. DJI, if you're listening, please let me trade it in, or offer a solution.
Very sorry for the trouble, our engineers are concerned much about the case.
To locate where the problem exists, please help confirm the following info:
1. Please connect the remote to a PC and export the cached video from the device.
2.Please export the small video into SD card, you can find it here: MISC->THM->100
Then upload them to Dropbox and post the link here, I'll transfer the files to our engineers again, thanks for your support again. |
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