fwickeha
lvl.4
Flight distance : 173455 ft
United States
Offline
|
Here's what I heard from DJI NA upon their receipt of my P2V+ for warranty repair.
"The estimated time for normal RMAs to be processed at our facility is 6 weeks from the date your product was checked in. You will be emailed at several key points of repair, and we'd like to remind you of when that will happen:
•When your RMA is unpacked and checked into our ticket system
•If your RMA has been reviewed and will be a charged repair (ie: not under warranty - you will receive an invoice with this update)
•When your RMA has been repaired, flight tested, and packaged to be picked up by a carrier with a tracking number provided (you will receive a list of repairs done and parts replaced with this update)
If you do not have a tracking number provided by the end of the 6th week from when your product was checked-in, please call our Customer Service line for assistance. You can reach us Monday-Friday, 9am-5pm PST. If you call in or email for a status update before the end of the 6th week, the customer service representative will not be able to provide any further update than the information seen when you log into Zendesk and check the information on the right-hand side of the check-in/repair ticket
We hope to have your product back soon and thank you for your support of DJI.
DJI Customer Service North America"
|
|