Hello, I have purchased Mavic 3 Cine directly from DJI store on November 5th, yet it still does not show under my avatar.
And for some of the users who have this badge, the associated image does not display for me:

"background-image:url();"


When I try to access that URL directly, I get redirected to the main site. Same with FPV.

Other badges, e.g.

"background-image:url();"

display fine.



Some other users reported the same issue.

Damn it, It does not even allow me to paste the url here

Hi there. We're sorry about this. We'll communicate this with the team to further assist you with your concern. Thank you for your patience.

DJI Diana Posted at 12-23 15:30
Hi there. We're sorry about this. We'll communicate this with the team to further assist you with your concern. Thank you for your patience.

Thank you, Diana!

DarthSLR Posted at 12-23 16:37
Thank you, Diana!

You're most welcome. Again, we thank you for your patience.

DJI Diana Posted at 12-24 07:17
You're most welcome. Again, we thank you for your patience.

May I have case/ticket number?

DarthSLR Posted at 12-24 07:28
May I have case/ticket number?

We're sorry there's no case number generated. This was communicated with the team internally. We'll give you an update as soon as they become available. Thank you in advance for your patience.

I'm happy to report that the M3 icon is now showing correctly.
I would be interested to know what was done to fix it, without disclosing any security issues of course.

DarthSLR Posted at 1-7 12:35
I'm happy to report that the M3 icon is now showing correctly.
I would be interested to know what was done to fix it, without disclosing any security issues of course.

It is the configuration of the forum. Not only happened to a specific customer, now it has been corrected.