Hey there, i purchased an Osmo Floating handle which is missing the piece that holds the mount and handle together.

I went to go check it with the store i purchased it and the image of the handle is without the piece (see here) so i wonder if the piece is missing or if this handle is not for the Action 3. Please advise. Thanks!

Hi there. Unfortunately, we cannot access the image that you sent to us, even downloading won't work. Can you please try to reupload the images so we can help you further? Please keep us posted. Thank you.

It is useless without
I dont know is the m5 screw include


handle & mount

at the bottom of the box?

in the Sea use V4A -steel m5 18mm screws and the diving case (Telesin)
iff you diving more then 5 m you must  ad anti fog paper  ( it is like a small  cosmetic pad ) in the diving cage!

DJI Paladin Posted at 7-22 15:22
Hi there. Unfortunately, we cannot access the image that you sent to us, even downloading won't work. Can you please try to reupload the images so we can help you further? Please keep us posted. Thank you.

I've updated the image links, please have a look, thanks!

papovic Posted at 7-23 00:52
I've updated the image links, please have a look, thanks!

Thank you for your response. If you are pertaining to the DJI Osmo Action Quick-Release base, you may check it via the DJI Osmo Action Mounting Kit on this LINK. However, the kit is currently out-of-stock, you may check the link below to possibly purchase this specific accessory. Hope this helps. Thank you.

https://www.dji.com/where-to-buy/retail-stores

papovic Posted at 7-23 00:52
I've updated the image links, please have a look, thanks!

return it and buy a gopro handle.


poor dji parts service!!!

lutzmix Posted at 7-24 05:58
return it and buy a gopro handle.


[Image]

bad quality, I'm not the only one!

lutzmix Posted at 7-24 05:58
return it and buy a gopro handle.

Aftermarket products most of the times offer better price performance ratio. I got a carbon fibre/aluminum floating grip for half the price of the official gopro handler years ago. Works very well, sturdy like a rock, lightweight like a feather. I would not buy original accesories at all cost if there are good alternatives.

That said, I got the original DJI floating handle bundled with the underwater case for less than the price of the case alone (amazon deal some months ago). I cannot detach the mount - either it is glued in my version or it is screwed tight. DJI obviously has changed the product as the old round DJI interchange mount has become obsolete with the introducing of the magnet mount.
Mine is not broken until now, but I don't use it very often although I really like its feel. It simply is way too large for everyday use. I use a small ripoff of the small gopro handle for less than 10€ that does the job for me. And my old floating handle is simply better. ;)