I am running Mimo on a Samsung Galaxy S22 Ultra.

Until yesterday, the gimbal was working just fine. When I started the Mimo app, it informed me that there was a new firmware update. I hit install, it went straight to 61% and then to a message "Failed to update firmware (2)". The phone is connected but I cannot accerss camera and the buttons on the gimbal do not work.

I have uninstalled and reinstalled Mimo about 5 times, no joy.

I can access the gimbal through Samsung camera, but without the functions I get with Mimo.

I am truly stuck and would appreciate any help.

Thank you,

Sohanna

Hello there. Sorry about the inconvenience. Please try clearing the DJI Mimo cache. Restart the DJI Mimo and DJI device. Disconnect the OM 6 from the mobile device. Re-connect the DJI device to the mobile device and update again. If that fails please use another mobile phone for updating or try another network for updating. Have a nice day.

DJI Tony Posted at 11-27 21:07
Hello there. Sorry about the inconvenience. Please try clearing the DJI Mimo cache. Restart the DJI Mimo and DJI device. Disconnect the OM 6 from the mobile device. Re-connect the DJI device to the mobile device and update again. If that fails please use another mobile phone for updating or try another network for updating. Have a nice day.

Thank you for getting back to you.

I have tried all your suggestions, none worked. And now?

Regards,

Sohanna

Sohanna6 Posted at 11-27 23:25
Thank you for getting back to you.

I have tried all your suggestions, none worked. And now?

Hi, Sohanna. I'm afraid you need to send your unit for repair. You can submit a repair request from this link or contact our DJI Supports for assistance: https://support.dji.com/. The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. We appreciate your great support.