AI editor cannot handle the large files
465 8 2-21 10:35
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Bashy
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DJI, I have just done a test, I created a 4k video, I think it was 120fps, I transferred the files over to the dji album manually, I then opened Mimo and then hit the AI editor, and selected the file, it's a 16gb file, then the editor started transcoding, it took ages and it only reached around 19% and it stopped and just went back to the file selection.
I have the Note 20 Ultra 5g, I also turned on Enhanced processing and it still failed.

So, what is the point in the very large 16gb files if your own editor cannot handle them?
2-21 10:35
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DJI Paladin
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Hi there, Bashy. Thank you for reaching out and we do apologize for the trouble. We will coordinate this with the respective team for further clarification. We will keep you posted.
2-21 23:35
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Bashy
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DJI Paladin Posted at 2-21 23:35
Hi there, Bashy. Thank you for reaching out and we do apologize for the trouble. We will coordinate this with the respective team for further clarification. We will keep you posted.

Thank you
2-22 07:04
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DJI Paladin
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You are most welcome, Bashy. We appreciate your patience and understanding. Have a good one!
2-23 03:26
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DJI Paladin
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Hello, Bashy. Thank you for patiently waiting. Upon checking here, the 16GB file is too large for a mobile phone editor to handle. Also, the mobile device performance and the storage will take effect on the video editing process. Please note that the APP cannot handle this large file. We highly recommend using computer software to edit big files temporarily. Rest assured that we will gather this concern as a suggestion and we will try to optimize this function in the future. We appreciate your understanding and support.
2-23 23:14
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Bashy
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DJI Paladin Posted at 2-23 23:14
Hello, Bashy. Thank you for patiently waiting. Upon checking here, the 16GB file is too large for a mobile phone editor to handle. Also, the mobile device performance and the storage will take effect on the video editing process. Please note that the APP cannot handle this large file. We highly recommend using computer software to edit big files temporarily. Rest assured that we will gather this concern as a suggestion and we will try to optimize this function in the future. We appreciate your understanding and support.

Oh dear, so in effec, the Mimo app isn't really much cop for the Action 4 when used in continuos recording
2-24 04:24
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DJI Paladin
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Bashy Posted at 2-24 04:24
Oh dear, so in effec, the Mimo app isn't really much cop for the Action 4 when used in continuos recording

Thank you for your response, Bashy. We will surely record this concern and we will try to optimize this function in the future. Should you have other inquiries, feel free to contact us. Have a good one!
2-29 03:14
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Bashy
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DJI Paladin Posted at 2-29 03:14
Thank you for your response, Bashy. We will surely record this concern and we will try to optimize this function in the future. Should you have other inquiries, feel free to contact us. Have a good one!

Thank you
2-29 04:05
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DJI Paladin
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You are very much welcome, Bashy. We appreciate your understanding and support. Take care always!
3-1 03:51
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