So...
Long story short...2nd Air 3 acquired had an issue with main camera lens...blurred details in right part of screen.
DJI received it, checked it and sent a new one as exchange, aknowledging that received one is not OK.

The new one was tested at arival...surprize...the right part of screen is blurred/slightly out of focus as the optics are not arranged OK.
So need to send it again at DJI, losing another 10 days from DJI Care and from time of work....

Wondering HOW the QC is made at this lenses....Is even made by someone? Because is easy to spot the issue...

TIPS: If you want to fast check the main lens, put a WIDE lens on it....As the image is stretching by wide lens, any defects will appear instantly, easy to be spotted. Then you can check the area with normal lens or with no lens.

https://e.pcloud.link/publink/show?code=kZIst9ZSzR2MFMAXj4W12AlG1yafbk1Hm5y

Hello Geo_Drone, we are sorry to hear about the unpleasant experience you had. We would like to apologize for any inconvenience caused. In regards to the replacement, can you please provide us with the case number for reference? We are committed to assisting you in resolving this issue and will work with our relevant team to find a solution. Thank you.

Good tip Geo and thanks for sharing.  

DJI Thor Posted at 4-11 01:41
Hello Geo_Drone, we are sorry to hear about the unpleasant experience you had. We would like to apologize for any inconvenience caused. In regards to the replacement, can you please provide us with the case number for reference? We are committed to assisting you in resolving this issue and will work with our relevant team to find a solution. Thank you.

CAS-16090448-K9Q9Z8
CRM 0452000011323

This was the case with exchanged drone. Now I have no CAS, as DJI received the email with issue and "we have sent it to technical dept.to investigate"....I do not know WHAT they investigate, as the drone is here, probably they review the footage.
Still, the delay is not OK, as weekend is here and another 2 weeks will pass until next drone will arrive....

Not happy at all.

DowntownRDB Posted at 4-11 09:12
Good tip Geo and thanks for sharing.

No problem, glad to help others to check the quality, as DJI is not having a QC for lenses at manufacture.

Geo_Drone Posted at 4-11 22:48
CAS-16090448-K9Q9Z8
CRM 0452000011323

Thank you for the information sharing. We will further confirm with our relevant team first to know more details. Once we get any results, we will keep you updates as soon as possible.

DJI Thor Posted at 4-12 01:02
Thank you for the information sharing. We will further confirm with our relevant team first to know more details. Once we get any results, we will keep you updates as soon as possible.

Already made a NEW CAS for the drone exchanged.
Will be sent today with UPS.

I have also included in package the WIDE LENS, in order to be checked before sending the new drone back, as I have seen on FB and forums  A LOT of people with main lens with issues related to right part of image blurred.
Seems to be a issue with manufacturer, cannot be so many lenses that don't have the proper optics.

On the other side, the ones that received a good drone have pictures and video acceptable (not sharp in details as Mini 4 Pro, even if is SAME CAMERA, but not with such loss in details on right side).

Better see why so many with issues.

Cheers.

Geo_Drone Posted at 4-15 00:11
Already made a NEW CAS for the drone exchanged.
Will be sent today with UPS.

Hi there, sorry for the delayed response and appreciate the update you provided. We will follow up with our relevant team to push the status of your issue. Additionally, upon checking, we have identified a new case number that has been created and will be taken care of.

So...Today the 3rd drone returned....
Guess what???

Is PERFECT !
The main camera is super sharp with wide lens.

Great to see that DJI still have good products when are tested

Hello Geo_Drone,
I have also that kind of issues (in my opinin even worse) with the main and tele camera of my Air 3.
I contacted DJI after one month of buying my new drone several times and send them the original files.
As an answer I just received a formally information that they couldn´t find any defect after a deeply check.
I´m really disappointed to hear this unequal treatment concering users with and without having a "DJI care refresh", although i have obviously decentered cameras

Best regards

I also got a new drone after this problem. The image is a little blurry in the corners when you shoot a large area, just like on the Mini 3 Pro.
I adjusted the horizon a bit.
So far the weather and work do not allow for many tests, but I like the current result much better than the old drone.
The video is absolutely gorgeous.

Greetings to everyone, unfortunately my air3 also has this problem in the main lens. The telephoto lens is perfect, no problems, on the contrary, it amazed me with its capabilities. The main lens, on the other hand, tends to blur on the sides, both left and right. It's not a super excessive thing, but it's there and it's bothering me a little, because it's not the first time I've had this type of problem with a DJI drone. I honestly don't understand why they don't check the quality of the lenses, it's not a small thing. I don't know whether to send it under warranty or not, I mainly use the other lens, and I'm afraid that a drone will arrive with the same problem, perhaps on the zoom lens, which would be a disaster for my use of the drone.

This drone seems to suffer from the very same problem as my old Mini 3 Pro did. It was replaced probably 3 times until I got a good one from the DJI. Again with my Air 3, the photo taken with wide angle is sometimes soft on the right edge, sometimes more, sometimes less, sometimes even tolerable, but then soft again. Tele lens is perfect, too bad the wide angle lens isn't because otherwise this drone is a beast. I haven't found a time to send it in for repair yet as I have a lot of shooting going on at the moment, and I mainly use the tele lens anyway. But still, it would be nice to have a good wide angle lens too.

Edit: accidentally posted twice.

The sharpness suits me. There is uneven lens pincushion distortion. By editing the horizon (rotation +1.0) I made this distortion appear slightly along the bottom edge in photographs; in videos it is barely noticeable due to the 16:9 format.

Eremita Posted at 5-6 14:30
This drone seems to suffer from the very same problem as my old Mini 3 Pro did. It was replaced probably 3 times until I got a good one from the DJI. Again with my Air 3, the photo taken with wide angle is sometimes soft on the right edge, sometimes more, sometimes less, sometimes even tolerable, but then soft again. Tele lens is perfect, too bad the wide angle lens isn't because otherwise this drone is a beast. I haven't found a time to send it in for repair yet as I have a lot of shooting going on at the moment, and I mainly use the tele lens anyway. But still, it would be nice to have a good wide angle lens too.

Well, there is normal that image is softer on sides....Is about optics at any cameras...
On wide lens the soft is more visible, as the lens is stretching image....this is why you need to cut it a little.
The problem was that the left was softer but the right part was blurred a lot, this giving the fact that lens is wrong aligned. This is a defect and is changed by DJI.
A softer corners on both parts, left AND right, shows only the limitation of optics and F aperture, I never consider it a malfunction.
Would be helpful to post on a drive like PCLOUD or Google Drive the originals JPG + RAW pictures, make them at 12MPx and 48Mpx, in order to see it.

Cheers.

Drone.Hunter Posted at 5-6 20:04
The sharpness suits me. There is uneven lens pincushion distortion. By editing the horizon (rotation +1.0) I made this distortion appear slightly along the bottom edge in photographs; in videos it is barely noticeable due to the 16:9 format.
[view_image]
[view_image]

Distortion is not an issue for me....can be corrected one time, then just save profile and is made automatically.

Of course, will matter the ANGLE used for footage when using Wide Lens as the distortion is more visible when you orient the camera closer to 0 degrees then 45 degrees at horizon....
I use a simple thing: take a photo 4:3 of 2 buildings that are close one to each other, with windows and rest, and I use it to make all corrections for distortion at that angle...I save the profile then I just use it again as many as I need, instantly.
It is a simple process, the profile can be used in video or photos if is Adobe suite.
Thanks.

Geo_Drone Posted at 5-8 22:43
Well, there is normal that image is softer on sides....Is about optics at any cameras...
On wide lens the soft is more visible, as the lens is stretching image....this is why you need to cut it a little.
The problem was that the left was softer but the right part was blurred a lot, this giving the fact that lens is wrong aligned. This is a defect and is changed by DJI.

The problem is that only one side is soft/blurry, the other side is usually sharp as needle. Doesn't happen everytime or at least not that much, propably related to focus distance somehow which either make it worse or better. I don't usually use 48MP, just 12MP raws. The problem is not as bad as it used to be with my Mini 3 Pro, and since it doesn't occur every time, I've tried to deal with it.

Here's one example where the right side is blurry (I'll keep the link working for a while): https://drive.google.com/drive/f ... T4D3lrf?usp=sharing

Eremita Posted at 5-13 14:07
The problem is that only one side is soft/blurry, the other side is usually sharp as needle. Doesn't happen everytime or at least not that much, propably related to focus distance somehow which either make it worse or better. I don't usually use 48MP, just 12MP raws. The problem is not as bad as it used to be with my Mini 3 Pro, and since it doesn't occur every time, I've tried to deal with it.

Here's one example where the right side is blurry (I'll keep the link working for a while): https://drive.google.com/drive/f ... T4D3lrf?usp=sharing

This is the same problem as ours.

Eremita Posted at 5-13 14:07
The problem is that only one side is soft/blurry, the other side is usually sharp as needle. Doesn't happen everytime or at least not that much, propably related to focus distance somehow which either make it worse or better. I don't usually use 48MP, just 12MP raws. The problem is not as bad as it used to be with my Mini 3 Pro, and since it doesn't occur every time, I've tried to deal with it.

Here's one example where the right side is blurry (I'll keep the link working for a while): https://drive.google.com/drive/f ... T4D3lrf?usp=sharing

This is a bad alignment of main optics from drone, have nothing to do with Wide lens.
The Wide lens is practically gathering more FOV on same surface, making all imperfections more visible.
From my experience, the softer and without focus is occurring in the RIGHT PART of screen as you look at it...seems that a lot of AIR 3 is having the optics on right part not perfectly arranged but in a slight angle, causing the image to be less sharpen.
In this case, send it to DJI.