djiuser_Fficrgs
lvl.2
Flight distance : 70180 ft
Canada
Offline
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DJI Mindy Posted at 2018-1-10 00:22
Per the record in UPS website, two packages have been delivered and signed by you, and then you returned it, in this case, the package will be not reshipped but refund, the refund is ongoing, you will get it very soon, appreciate your kind understanding.
The UPS package was "returned to sender" because customs were not paid. It never even made it in to Canada.
I spent hours on the phone with Fedex to figure this out because DJI has no clue what is going on. Even after sending proof from Fedex that the package was returned to sender (attached here) DJI refuses to believe me.
I feel like I am getting scammed here. |
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