Kevin79
Second Officer
Flight distance : 270899 ft
United States
Offline
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For anyone who ordered a Red Color, looks like we have some more waiting to do....... Here is a conversation I just had with online support.
Hello my name is Junrey, very glad to help you! What can I do for you?
Hi there! Thank you for contacting DJI Pre-sales support, My name is Junrey, how may i help you today?
Hello, I wanted to check on the status of my order
order number: *****************
yeah sure, glad to check that for you.
09:40
One moment please, i will check my resources and will be back as soon as possible.
thank you
Thanks for patiently waiting!
09:41
as per checking it here Kevin, you made an order and paid last 18-01-23 @23:37:37 and the color you have chosen is Mavic Air (Flame Red) and i hope you are aware that it has an estimated date to ship 10-15 business days.
09:44
I see, when I ordered on the 23rd, the website stated the ship date would be the 28th. I've also been looking at the forums and there have been indivduals who had ordered the Mavic Air (flame red) after me who have already had theirs shipped?
09:45
28th for the white and onyx black Kevin.
still there?
Yes
09:47
as far as i know Kevin we do start to ship on 28th for white and onyx black and it has an additional of 3-5 business days for our courier delivery time frame and the red one is a different story.,
i hope you are aware of it .
Just a little disappointed. I was expecting the 28th and as I said there are members on the DJI forum who have also ordered the Red color who are reporting that their drone has been shipped. And some of these individuals ordered after I did.
09:49
i do understand your frustration Kevin but i will give you a photo to see the difference.
and now it appears to be in 7-10 but we do still stick on the 10-15.
09:50
I see that there NOW. But on the release date on the 23rd, all colors showed that they would ship on the 28th.
09:52
its not Kevin, its only for the white and black really
09:53
Well, I wish it would have said that back on the 23rd. I would have picked another color if I knew I would have to wait longer
09:55
i do really understand you Kevin but that was really the information and maybe you have just over looked as it appears really on 28th but by default color is white but if you choose the red one the delivery time frame will change.
09:56
I'm positive that it did not say that back on the 23rd.
Is there nothing you can do to get it shipped sooner?
09:59
i would really love to Kevin but we do follow our logistics delivery schedule.
Ok Junrey, I understand. Thank you for your time. I guess I'll just have to wait.
10:01
thanks for your kind understanding Kevin, i know you wanted this item as soon as possible.
10:03
Yes, I did .Hopefully it won't take much longer. I thought I would that by ordering early on the release date I would be one of the first to get one.
10:05
yeah i know Kevin just like most of our customer but this is beyond our control Kevin and we have just to follow the schedule.
Ok. Thanks again Junrey. Have a good rest of your day.
10:06
i do really appreciate your kind patience and understanding Kevin, by the way, is this your new drone or one of your collection?
This will be my second Drone. I currently own the Spark as well
10:07
oh i see, thanks for that information Kevin and hoping that we are able to deliver on or before thegiven time frame.
Thanks
Bye!
10:08
thanks for being nice despite the information i have provided Kevin.
would there be anything you would like to ask aside from this one?
no, I appreciate your help and I realize this is out of your hands.
10:10
Thanks, your business means a lot to us and I want to thank you for taking the time to speak with me today.
If that was everything, thanks for contacting DJI pre-sales support! Again, my name is Junrey. have a great day and keep safe always!
You too, thanks |
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