dreamhouse
lvl.1
Flight distance : 137740 ft
United States
Offline
|
Hi all. Really hoping for some help here. My Mavic Pro won't take pictures. The photo trigger button on the controller doesn't do anything, and when pushing the button on screen, I hear the shutter sound effect but the screen does not flash black like it normally would during a photo, and no photo appears on the SD card.
Sometimes, the drone takes an initial pre-flight photo and it will appear on the SD card. Sometimes it does not take this picture.
Video works fine. I have been able to intermittently take photos here and there since the problem started, but 90% of the time, I am unable to take pictures. I have made sure the Mavic, Controller, and app are updated to the latest firmware. I've also tried rolling back the Mavic's firmware to the oldest possible firmware version and this does not fix the problem.
I am using a Sandisk Extreme PLUS 32GB SD card. I have also tried a Samsung EVO Select 64GB card. Neither card fixes the issue. I have formatted each card using both my computer and the drone, and this does not fix the issue. I have tried all varieties of photo settings (Raw, JPG, etc) and photo types (single, HDR, etc) and nothing changes. I have used the short cable that plugs into the side of the controller, and a longer cable plugged into the bottom of the controller, and am unable to take photos either way. All other functions and buttons of the controller work fine. Auto focus on photos and videos works fine. Gimbal has been calibrated and functions normally.
When I first noticed the problem a couple of weeks ago, I was able to use the Airmap app to trigger photos and this worked great. However, yesterday when I tried to take photos, neither the Go app or Airmap app would allow me to take photos.
All of this started as soon as my 1-year warranty was up, which I would find suspicious, except that I seem to be the only one on the internet with this problem.
|
|