Mavic_Jay
First Officer
Flight distance : 2113419 ft
United Kingdom
Offline
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DJI Diana Posted at 2-15 10:57
Hi there Mavic_Jay, you have our sincere apologies for the unpleasant experience with our customer support. Just to confirm with your post you've mentioned a link that leads me to a DJI Spark? I managed to look with your previous replacement case using your Forum account and has a Mavic Pro under your name. I know that this is really frustrating knowing it is already your 2nd replacement. However, can I just confirm if you changed a different location and try to gain GPS? If you are still getting the same results with other locations, I strongly suggest to send it back in and this time I will keep an eye with the progress making sure that there will be no future issues. We appreciate your patience and understanding. Thank you.
Hi Diana
I don't know which link you were looking at but the link should take you to a thread named "Camera going mad"
Their is no Spark ... I was calling your support member Carl a "bright spark"
Yes I have tried a number of locations and keep getting the same result {drone sits looking for GPS lock)
The drone has only got managed to get into GPS lock randomly during flight, after being sat for 10mins trying without success,
I have tried everything ... Re-setting App - Re setting Controller and drone, firmware is up today,
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