*** Update on DJI's denial of the Goggles RE issue ***
I have received my Goggles RE back from DJI, after they sent them from the Australian Repair Center to China for further testing. They have advised me that no repairs were necessary and that the goggles functioned as expected.
As evidence of the goggles functioning DJI sent me photographs showing an image from the RC and the Goggles at each kilometre mark, up to 7 km. The title of the photographs were "2.4g_without antenna". It seems that DJI neither tested the Goggles in DUAL Mode nor HD. I had requested a video, as it would easily show if the M2 and Goggles were causing each other to freeze/crash, but DJI was only willing to send me photographs.
My complaint has always been that the Goggles RE and M2 DO NOT WORK as described/advertised during the product launch.
“Mavic 2 gives you the highest quality live view of any DJI drone, to do it we’ve created a brand new transmission system called Ocusync 2.0. It switches automatically between 2.4 and 5.8 gigahertz frequencies to give you better interference resistance. ... The LiveView image displays at full 1080p resolution at distances up to 5 miles versus 1.25 miles with Mavic Pro."
The launch presentation clearly states that the Mavic 2 and Goggles RE need to be in DUAL Mode with the devices' LiveView modes set to HD (1080p) to have the highest quality image for the furthest distance.
When the devices are set to DUAL Mode and HD, the transmission between each of the devices cause a loss of image/transmission, typically at short distances from the launch site.
I have advised DJI that I will re-test the Goggles, on their assurances that they are functional. If I find that the Goggles are still not functioning as described, I will return my entire system (M2P and Goggles RE) to DJI for testing. If they are unable to prove to me that the system is functioning as advertised, I will then proceed with legal action for a breach of Australian Consumer Law.
|