dmwierz
lvl.4
Flight distance : 61427 ft
United States
Offline
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I know the current style is to rip DJI service, but I have to say that, based on my two interactions to date, they have done very well by me.
The first time I had an issue, it was concerning a long-closed (since 2003) airport downtown Chicago being included in the DJY Phantom 3 no-fly list. Through a couple weeks' of emails, DJI committed to removing this location, and sure enough, with the roll out of 1.2.6, the airport was removed from the P3, and shortly thereafter, from the Inspire's firmware.
More recently, my P3 Pro failed to take any upgrade in firmware. After some frustration with the hardware, then with not being able to reach anybody at DJI California, Tahoe Ed on this forum stepped in, and I was able to contact DJI, and DJI disagnosed my issue as being a defect with the camera. My Phantom 3 Pro was sent out last Tuesday, and amazingly, I just received notification that the repairs were finished and my P3P is on its way back to me via FedEx.
Honestly, this is oustanding service, and has made a happy customer out of me. Now I need to get back in the air.
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