rreise1982
lvl.1
Flight distance : 1982972 ft
United States
Offline
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I had absolutely 0 experience when I started this hobby. And now, a year and a half later, and a total of 3 purchases of 1 Phantom 2 vision + v3.0, and 2 Phantom 3 Professionals I consider myself to be fairly experienced and well mounuverable when it comes down to it. But I'm not posting this to tell you my drone life story. My point here is, is that I didn't come out from this year and a half with no scars, but I will say I've came out victourius for sure, and heres why, I have had a total of 9 RMA's with DJI. Yes 9 in under 2 years. Every single one of them was from a crash which I like to make sound in my Customer Usage Sheet is all there fault, whether it was the aircraft, or the app, or a combination of both. No matter what I retain my innocence when filling those out and on my phone calls before to obtain one. Am I proud of wrecking so many of these high dollar drones? Nope. But I get so baffled EVERY SINGLE time I look up a question and get diverted to these forums and start reading them and hearing everybody talk about how DJI has charged me this..DJI has charged me that..Why is DJI charging me for this and that..,???!!!!?? I'm gonna backtrack just a little bit back to how many I've returned in less than 2 years. Not only were they all crashed, but at least 7 of them were freaking CRASHED. 2 of them I hit the top of the Saint Louis MO Gateway Arch and they fell from the top, down to concrete. That's 630' BTW. My first Phantom 3 I owned, I just let that bitch fly away for the most part. Opps. Lost it the same way that I crashed all the others....Pushing the limits. That's what this hobby is all about if you ask me. (well that and chasing black people around in parking lots in South Saint Louis City, omg they get so scared!!!)...Ha!! Because trust me, if I thought that wrecking these things back to back, having 3 in the shop all at once at one point, literally one after another (which is why I bought a 2nd P3, for backup during down times) that it was ever gonna cost me a freaking penny then I'm a good enough of a pilot to not even think about wrecking one and save my money. Which brings me to the real reason on why I'm posting this. After saying all of that, guess how much money DJI has charged me..? Not one single dollar. Hell, I JUST got my Phantom 2 back 2 days ago and I bought that thing like 8 months ago! Even better is the story about me loosing my first Phantom 3 Pro. Gone, landed in traffic or possibly in some lucky kids back yard, on a roof, who knows? But the best part is is that they gave me a brand new one for free!!!!!! They started the emails off with, "I have convinced my supervisor that the reason of your loss may have been partially DJI's fault in which case, we would like to offer you 30% off a brand new one" Hahaha, 30% my ass. After a 2 week email battle of arguments, how loyal of a customer I am, how much money I plan on spending in the future, ect. ect. it timely went from 30% to 50% to free% off a brand new shiny Phantom 3 Pro. I swear, some of my wrecks were so bad that it seems that it took longer to walk around finding all of the little bits and pieces of white plastic scattered all over parking lots and freeways then it took DJI to fix them and send them back, basically brand new. Now, there was this one time about 3 or 5 RMA's ago that I get an Email with an attached invoice saying that I owe $167.00, And I thought to myself..."this was the only Phantom that I haven't even taken apart, drilled holes in it for numerous reasons, added 3rd party LED's, props, landing gears, everything under the moon to be honest, so why the hell am I getting charged this particular time?? Were they just finally fed up with my excuses and the fixing of my drones that they realized they are loosing more money then they have made off me?? NOPE! lol Because I have such a "record" I accidently sent them the wrong proof of purchase invoice for that aircraft and the numbers didn't match up. Could they have emailed me or even called me to tell me this before just sending me a bill?? Absolutely!! But they didn't, but I sure called them, and had it straitened out in 3 min and owed yet again, NOTHING. So my question to all of you that are giving DJI money for repairs or for anything at all that falls anything less than a brand new drone for yourself because it just came out, is why???? They fix this crap for free people!!!!!!!!!!! ALL OF IT!!! AND SOME!! I'm just so confused on what customers are writing and/or saying when an accident happens for them to be shelling out hard earned money. To sum all of this up, is all I want to say is that DJI is a freaking awesome company!! They're not stupid, they know how many I've sent back to them, but they also aknlowege the fact that in every letter i send I mention how much respect I have for them and that I will continue to spend money everytime a new product comes out!!! And that's the truth!! Not to mention, if you sent a drone in to them about 8 months ago then you are aware of not seeing your aircraft back for the better part of 2 months. Not anymore!! My last turn around was exactely 11 days! Not to bad if you ask me!!!
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