leo
New
United Kingdom
Offline
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GS App update released on 14th November. With the new version, App connects to platform and no longer crashes on iOS 9xx, but I haven’t tested it in flight yet.
However, I noticed that when selecting the grid template (for photogrammetry) the app crashes most of the time. This does not happen with other templates, circle, rectangle, triangle…
I’m disappointed particularly because DJI was testing this update for some time. Obviously not thoroughly enough :-(
Considering that this tool is mostly used by professionals and people who invested thousands of pounds, such flaky after sale service by far below expectations!
Come on DJI sort out customer support. Is it not clear that the secret to stay on top is to keep customers happy and returning to spend more? Relying on technical excellence alone is a short-sighted policy if you ask me.
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