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Dear All,
I have gimbal overload problem as well. Our drone gimbal changed 3-4 months ago. The equipment has brand new and working gimbal. After a normal flight, I took off again but faced with overload problem and camera stuck. Tried to auto calibrate but didn't work. Finally I sent to technical service, service got me back as they need to change the whole gimbal and not under guarantee. How come a brand new gimbal is not repairing with guarantee? DJI service replied that its not because we use Pix4D application. Yes we use because we are doing 3D modeling and Photogrammetric Map. I couldn't understand this limitation about software? All technical setups are made by using DJI 4go. Pix4D is not allowed to break any rule of DJI 4 GO. We are using Pix4D software for a long time and just we have this error and DJI is leaving responsibility to another party! It is un understandable that DJI is pushing their own failure to another party. Do you guys have any suggestion about this issue? |
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